Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Timiya Johnson

Urbana,IL

Summary

Customer-focused Front End Customer Service Manager recognized for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and superior customer service delivery. Diligent Service Worker with background in fast-paced environments. Skills include strong customer service, effective communication, and ability to multitask. Demonstrated knack for problem-solving and making a positive impact on clientele through empathy and understanding. Committed to maintaining clean and organized workspaces while ensuring client satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Volunteer Firefighter

Eastern Prairie fire protection
Champaign, IL
01.2024 - Current
  • Responded quickly to emergency calls, providing medical aid where necessary.
  • Assisted in the operation of fire suppression equipment, such as hoses, nozzles and ladders.
  • Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
  • Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
  • Trained continuously to maintain required physical fitness for demanding work.

Movie Theater Attendant

IMAX Theatre
Savoy, IL
11.2023 - Current
  • Provided excellent customer service by answering questions about movies and services offered by the theater.
  • Maintained inventory of concession items such as popcorn, candy, and beverages.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.

Service Porter

Napleton Hyundai
Urbana, IL
09.2023 - 05.2024
  • Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
  • Received customer vehicles for service and parked them in designated areas.
  • Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
  • Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.

Education

High School Diploma -

Parkland College
Champaign, IL

Skills

  • Communication skills
  • Time management
  • Customer service
  • First aid and CPR
  • Cash handling
  • Inventory management
  • Adaptability and flexibility
  • Facility maintenance

Accomplishments

Outstanding Customer Compliments

Promoted to service desk lead

Certification

  • CPR Certified
  • Food Handlers Certified
  • Alcohol Handling Certified

Timeline

Volunteer Firefighter

Eastern Prairie fire protection
01.2024 - Current

Movie Theater Attendant

IMAX Theatre
11.2023 - Current

Service Porter

Napleton Hyundai
09.2023 - 05.2024

High School Diploma -

Parkland College

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