Tim L Richey

Network IT TECHNICIAN

• Contributed to a higher level of employee satisfaction with IT services by promptly addressing helpdesk requests related to local area networks.
• Optimized network security with regular updates to firewall configurations and access controls.
• Enhanced network performance by troubleshooting and resolving LAN connectivity issues.
• Maintained thorough understanding of local area and wide area networking and components.
• Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.

• Managed and maintained network infrastructure to ensure optimal performance and reliability.

• Managed customer escalations and ensured timely resolution and customer satisfaction
• Conducted root cause analysis on service incidents to minimize downtime and optimize performance.

• Managed complex repairs for VIP clients, ensuring timely and high-quality service delivery.

• Supervised team in 24/7 operations of network and service monitoring
• Led incident response and coordination with cross-functional teams to resolve issues promptly.

• Safely handled, stored, and transported ammunition supplies for naval vessels
• Collaborated with team members to efficiently replenish and organize ammunition stocks
• Managed commissary supplies.

• Overseeing and maintaining wireless cable TV headend facility equipment
• Troubleshooting for optimal customer satisfaction.