Timmy Edwards
Fort Worth
Summary
Accomplished IT Support Technician with a strong foundation in transportation management and military operations. Proven ability to minimize system downtime through effective root cause analysis and implement system enhancements to optimize IT infrastructure reliability.
Overview
11
11
years of professional experience
Work History
IT Support Technician Intern
Starks Technology Services
Irving
09.2023 - Current
- Implemented system enhancements and optimizations, leading to improved IT infrastructure reliability and performance.
- Conducted root cause analyses on IT issues, applying research and diagnostics to minimize system downtime.
- Collaborated within team settings, providing technical support and guidance to maintain high-quality IT service provision.
- Established communication protocols with clients for technology integration and data exchange, improving service delivery.
Senior Operations Manager
United States Army
03.2015 - 07.2020
- Led the development and enforcement of logistics policies, streamlining daily operations and enhancing productivity by 30%.
- Analyzed logistical processes to identify and resolve supply chain inefficiencies, implementing strategic solutions to optimize resource allocation.
- Monitored $66K budget for logistical requisitions, maintaining cost-effective operations while fulfilling all operational requirements.
- Executed 600+ work orders for specialized military operations equipment, ensuring optimal operational readiness of electronic systems and vehicles.
Education
Customer User Support Specialist - CompTIA A+, Network+, Security+, and ITIL v4 certification preparation
ACI Learning
Dallas, TX02-2024
SAP Certified Associate Business Process Integration - SAP S/4 HANA 1709
Central Texas College
Fort Hood, TXBachelor of Science - Psychology
Drury University
Springfield, MOSkills
- Active Directory
- Help Desk Software
- Ticketing Systems
- Operating systems knowledge
- Network Troubleshooting
- Networking fundamentals
- IT Security Fundamentals
- System Administration Basics
- Active Directory
- Hardware Setup and Repair
- Software setup
- Remote Desktop Utility
- Remote Desktop Utility
Projects
- Implemented ITIL practices by designing and deploying an IT service for a mock company, emphasizing transition and performance monitoring.
- Diagnosed and resolved hardware/software issues on diverse systems, including setting up a dual-boot environment and combating malware.
- Designed and managed a multi-subnet virtual network topology, configuring routers and switches and troubleshooting connectivity challenges.
Personal Information
Title: IT and Customer Support Professional | Military Veteran
Certifications And Skills
PeopleCert ITIL 4 Foundations, CompTIA Security+, 04/24, CompTIA A+, 05/24, CompTIA Network+, 06/24, Secret Clearance, Network Troubleshooting, Basic Networking (TCP/IP, DNS), Active Directory Management, System Administration Basics, Hardware Setup and Repair, Software Installation and Configuration, Operating Systems (Windows, Linux, macOS), Active Directory, Ticketing Systems, System Troubleshooting, ERP Systems, Remote Desktop Utility
Timeline
IT Support Technician Intern
Starks Technology Services
09.2023 - Current
Senior Operations Manager
United States Army
03.2015 - 07.2020
Customer User Support Specialist - CompTIA A+, Network+, Security+, and ITIL v4 certification preparation
ACI Learning
SAP Certified Associate Business Process Integration - SAP S/4 HANA 1709
Central Texas College
Bachelor of Science - Psychology
Drury University