Summary
Overview
Work History
Education
Skills
Websites
Technical Training Certifications
Work Availability
Quote
Timeline
Intern

Timmy Edwards

Logistics/ Cybersecurity
Fort Worth,TX

Summary

Transportation Manager | Instructor and Army Veteran with a Secret Security Clearance leveraging over 15 years of experience leading transportation operations and training to ensure alignment with organizational goals. Career supported with data analysis, training management, curriculum design and implementation, and organizational development derived from conducting domestic and global operations. Fascination with computers led to my pursuing a career in the IT industry. Recently completed the Computer User Support Specialist program at ACI Learning to prepare for an entry-level IT position. Obtained ITIL certification and currently working toward A+, Network+, and Security+. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

3
3
years of professional experience

Work History

IT Support Technician Intern

Starks Technology Services
  • Duration: 1 Year
  • Experience in computer networks and systems maintenance with problem-solving skills
  • Knowledge and experience with creating virtual machines such as Windows 2016, Kali Linux, Parrott, Ubuntu in a virtual environment using Virtual Box
  • Experience with converting a windows server into a domain controller to use Active Directory Users & Computers
  • Hands on with creating Users, Computers, and groups with Active Directory and placing them in their respective folders
  • Ability to determine the different authentications methods
  • Able to check an IDS/IPS for log monitoring, managing users and device logins
  • Understanding the types of Networks, Applications, Physical, and Social Engineering Attacks
  • Develop new procedures for requirements gathering, needs analysis, testing, scripting, and documentation to strengthen quality and functionality of business-critical applications
  • Performs general maintenance tasks and resolves fewer complex problems immediately, while more complex issues are identified to a higher level of support
  • Installs, configures, and troubleshoots desktop systems, servers, and network
  • Communicates highly technical information to both technical and non-technical personnel

Senior Operations Manager

United States Army
  • Duration: 03/2015 - 07/2020
  • Assembled and prepared highway reconnaissance data for logistics Company
  • Directed dispatch of 40+ vehicles and ensured preparations were standard for a global operation
  • Supervised movement of 53 trucks and 55 trailers from Belgium to Poland in 3-day period with no losses
  • Trained and mentored the junior employee on operations; enabled the success of 100+ missions
  • Provided support and technical guidance to all requiring motor transport responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures
  • Created and evaluated a challenging course that tested all ability levels of 20 participants on new products, equipment, and systems to make recommendations for improved operations: to Senior Management

Intern

Stark Technologies
03.2021 - Current
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.
  • Collaborated with senior management on new initiatives to build confidence.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Computer User Support Specialist Program -

ACI Learning
11.2023

SAP Certified Associate Business Process Integration SAP S/4 HANA 1709 -

Central Texas College
03.2020

Skills

  • Troubleshooting
  • Active Directory
  • Ticketing System
  • ERP Systems
  • ICloud, Virtual Migrations
  • TCP/IP, LAN, WAN, VLAN
  • Asset Management
  • Identify Security Threats
  • SAP Implementations
  • Remote Desktop Utility
  • Microsoft Operating Systems
  • Microsoft Office Suite
  • User Training
  • Issue Analysis
  • System Installation
  • Equipment Repair
  • System Troubleshooting
  • Customer Service
  • Operations Monitoring
  • Component Replacement
  • Equipment Maintenance
  • Relationship Building
  • Performance Improvement
  • Customer Interaction
  • Information Tracking
  • System Tests
  • Risk Mitigation
  • Works Well Under Pressure
  • Operation Monitoring
  • Reading Comprehension
  • Kali Linux
  • Problem Analysis
  • Troubleshooting
  • Data Encryption
  • Information Governance
  • Operation and Information Security
  • Threat Research
  • Vulnerability Analysis
  • Erecting Firewalls
  • Malware Analysis

Technical Training Certifications

  • ACI Learning, Dallas, TX, Computer User Support Specialist Program, 11/2023
  • Central Texas College, Fort Hood Campus, SAP Certified Associate Business Process Integration SAP S/4 HANA 1709, 03/2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Intern

Stark Technologies
03.2021 - Current

Computer User Support Specialist Program -

ACI Learning

SAP Certified Associate Business Process Integration SAP S/4 HANA 1709 -

Central Texas College

IT Support Technician Intern

Starks Technology Services

Senior Operations Manager

United States Army

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