Timofey Manuylov
Staten Island,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
MegaDepot
Shelburne, VT
12.2021 - Current
- Maintained high professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions, and concerns to offer quality service and meet performance benchmarks consistently.
- Answered incoming customer inquiries regarding product and service information.
- Assisted customers in navigating the website, placing orders, and resolving complaints.
- Processed returns, refunds, and exchanges according to company policies and procedures.
- Assisted customers in navigating the website, placing orders, and resolving complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Inventory Specialist
21st Avenue Pharmacy
Brooklyn, NY
03.2021 - 11.2021
- Coordinated inventory, stocking, and ordering.
- Maintained accurate and up-to-date inventory records.
- Participated in physical inventory counts to keep information accurate and current.
- Communicated with customers both in Russian and English at the cashier position as well.
- Provided deliveries to customers in the local area.
Education
Bachelor of Science - Nursing
Long Island University
Brooklyn, NY06-2025
High School Diploma -
Fiorello H Laguardia High School
New York, NY06-2021
Skills
- Complaint Resolution
- Customer Order Management
- Customer Retention
- Report Generation
- Customer Service
- Good Communication Skills
- Team-Worker
- Perseverant
Languages
English
Full Professional
Russian
Full Professional
Spanish
Limited
Ukrainian
Limited
Timeline
Customer Service Specialist
MegaDepot
12.2021 - Current
Inventory Specialist
21st Avenue Pharmacy
03.2021 - 11.2021
Bachelor of Science - Nursing
Long Island University
High School Diploma -
Fiorello H Laguardia High School
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