Timothy Abbott

• Hansom AFB assisting with the conversion of over 5000 CS1000e IP phones to the new AS5300 SIP phone system, work additional trouble tickets as needed.

• Provided quality service and support as the backup technician for the

VA Medical Center at White River Jct. Vt, McLean Hospital in Belmont Mass.

• Install, upgrade, service , and maintain state-of-the-art telephone,

data networking, voicemail, phone, switching, and paging equipment.

• Consistently meet or exceed service level agreement parameters

for 2-hour and 8-hour response times.

• Effectively diagnose complex technical issues, effectively

resolving customer issues in one service call 97% of the time

• Provided quality service and support to large corporations including Hewlett-Packard, PC Connection, Velcro USA, Sanmina, Goss International, Boston University, AETNA, and BAE Systems.

• Serviced large retail and hospitality accounts with up to 20 locations including Staples, TJ Maxx, Marriott, and Sheraton.

• Collaborated in conjunction with internal groups, phone companies,

Customer teams, contractors, and consultants.

• Completed 250+ system installations or major service extensions and advised/consulted on other complex projects and large installations.

• Aided in coordinating major phone/voicemail system upgrade at Elliott Hospital and Catholic Medical Center, upgrading from an NEC system to a Nortel Option 61 PBX with 500+ extensions at multiple sites.

• Established temporary call centers for displaced businesses Post 9/11 in and around New York City.