Summary
Overview
Work History
Education
Skills
Talentevaluation
Skillsandleadership
References
Timeline
Generic

Fernando DeLaCruz

McKinney,TX

Summary

Competent Telecommunications Technician bringing 5 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.

Overview

9
9
years of professional experience

Work History

Telecommunications Technician

Phoenix Office Technology Services
05.2019 - Current
  • Installed and configured new devices and system components.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran network cabling into building structures and through walls, attics, and crawl spaces.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Provided training to customers to enhance use and understanding of network systems.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.

Sales Associate

Polo Ralph Lauren Factory Outlet
07.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Front desk agent

Hilton
08.2017 - 02.2018
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas to uphold polished company image.

Lumber Yard Worker

Guadalupe Lumber
02.2017 - 06.2017
  • Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
  • Assisted customers with loading lumber and other various building materials.
  • Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
  • Collaborated with team members to complete orders accurately and on time.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Lifeguard

Schlitterbahn
04.2016 - 08.2016
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Trained new lifeguards on safety procedures and protocol.

Key holder

Platos closet
05.2015 - 08.2015
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Education

General Science

Collin County College
McKinney, TX

No Degree - Environmental Science

Texas A&M University in Corpus Christi
Corpus Christi, TX

John Paul Stevens High School
San Antonio, TX
06.2014

Skills

  • Fiber Optic Splicing
  • Troubleshooting and resolution
  • Wireless Networking
  • Network Troubleshooting
  • Telecom Infrastructure
  • Safety awareness
  • Vehicle Maintenance
  • Software Upgrades
  • Educating customers
  • Data cabling installation
  • Office installations

Talentevaluation

  • Integrity
  • Adaptability
  • Teamwork
  • Decision-making, problem solving
  • Influential
  • Creative

Skillsandleadership

  • Proficient with Microsoft Word, Excel, and PowerPoint and Internet.
  • Hard Worker, flexible, and honest
  • Dedicated and follows instruction
  • Strong Family Values
  • Ambitious and fast learner

References

  • Jason Herrera, (210) 722-4970
  • Gabe Cavasos, (210) 464-3667
  • Manny Nieto (972) 800-4780

Timeline

Telecommunications Technician

Phoenix Office Technology Services
05.2019 - Current

Sales Associate

Polo Ralph Lauren Factory Outlet
07.2018 - 05.2019

Front desk agent

Hilton
08.2017 - 02.2018

Lumber Yard Worker

Guadalupe Lumber
02.2017 - 06.2017

Lifeguard

Schlitterbahn
04.2016 - 08.2016

Key holder

Platos closet
05.2015 - 08.2015

General Science

Collin County College

No Degree - Environmental Science

Texas A&M University in Corpus Christi

John Paul Stevens High School

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Fernando DeLaCruz