Goal-oriented individual dedicated to strengthening administrative operations to optimize student experience and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
14
14
years of professional experience
Work History
Senior Student Engagement Manager
2U Inc.
Lanham, MD
07.2022 - 10.2023
Transitioned from working solely on the admissions side to also managing the Student Success sector, overseeing the entire student life cycle.
Managed a group of admissions counselors and student success advisors.
Implemented strategies to increase student recruiting, engagement and retention.
Developed and implemented student success initiatives to recognize and encourage achievement.
Senior Admissions Manager
2U Inc
Lanham, MD
09.2021 - 07.2022
Worked in depth with university partners to optimize current processes in order to create a streamlined student experience.
Continued to manage a team of 5-9 admissions counselors.
Admissions Manager
2U Inc
Denver, CO
06.2019 - 09.2021
Hired a team of 9 admissions counselors from the ground up in a new location.
Successfully managed this team to meet given goals over this period.
Trained admissions employees on office and administration processes.
Senior Admissions Counselor
2U Inc
Lanham, MD
07.2018 - 06.2019
Maintained positive relationships with students, faculty, alumni, and administration.
Mentored fellow admissions counselors and took on a leadership role.
Worked with financial aid office to verify student's' applications and discuss payment options.
Worked with partner university (Washington University in St Louis to improve student experience.
Admissions Counselor
2U Inc
Lanham, MD
06.2016 - 07.2018
Reviewed admissions applications and evaluated student credentials.
Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
Increased interdepartmental relationships within university to improve student success.
Business Intern
97.1 "The Fan" Sports Radio Station
Columbus, OH
08.2014 - 04.2015
Internship during undergraduate studies within the Promotions and Marketing department.
Helped to conduct events with partner agencies to promote the radio station.
Collaborated with local sports organizations such as the Columbus Blue Jackets and Columbus Clippers.
Security Forces Officer
United States Air Force, USAF
Langley Air Force Base, Hampton, Virginia
06.2009 - 07.2012
Langley Air Force Base - Performed military police duties such as responding to emergency situations quickly and efficiently.
Balad Air Base, Iraq - Participated in the Security Forces objective "Operation New Dawn," an effort to transition all security and and policing duties to the Iraqi military personnel while continuing to police the surrounding base and entire perimeter, including local villages.
Lackland Air Base, San Antonio, Texas - Basic Training, Security Forces Training.
Fort Dix, New Jersey - Pre-deployment combat training.
Education
Bachelor of Science - Sport Industry
Ohio State University
Columbus, OH
05.2016
Skills
People Management
Key Performance Indicator Tracking
Project Management
Academic Reporting
Program Health
Recruit Students
Accomplishments
University Of Cape Town - Project Management Certification
Multiple semesters of "Presidents List" and "Deans List" during undergraduate studies