Summary
Overview
Work History
Education
Skills
Timeline
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TIMOTHY BEFERA

Eustis,FL

Summary

Professional with experience in managing events, prepared for this role. Skilled in event planning, vendor coordination, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, bringing creativity and organization to every project.

Overview

11
11
years of professional experience

Work History

Store Manager

ALDI
09.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Event/Product Manager - Games Workshop/TCG

VERSUS GAMES
08.2022 - Current
  • Marketed and Hosted successful events in the Warhammer Community - 50+ players
  • Marketed and Hosted successful events in the Trading Card Game community - 300+ players
  • Created vendor partnerships for each event to help drive engagement and retention for our brand
  • Utilize available data to improve future events and maintain strong attendance
  • Follow-up with staff and players consistency looking to feedback to improve future events
  • Managed and motivated employees to be productive and engaged in work.

Assistant Store Manager - General Merchandise and Food

TARGET
08.2021 - 09.2024
  • Consistently exceeded Customer Satisfaction surveys from 61% to 81%
  • Exceeded department sales goals in 2021 for merchandising and food by 21%
  • Partner with on-site food vendors to capture sales for key events and merchandising opportunities
  • Utilize data to drive customer engagement and make guest experience enjoyable
  • Ensure opportunities within team and leaders is addressed on time and with respect

Service and Engagement Executive Team Leader

TARGET
01.2020 - 08.2021
  • Responsible for driving NPS scores for guests through team training and interaction observation
  • Ensuring store is visually appealing to guests to encourage brand loyalty
  • Constant review of guest experiences during the check-out phase to ensure technology and environment were a positive last experience in the store
  • Partnered with store leadership to develop an effective fulfillment process for in-store pick up

Senior Team Leader, Food and Beverage

TARGET
01.2019 - 01.2020
  • Set clear team goals and delegated tasks and set deadlines.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Created partnerships with dozens of vendors across the Food & Beverage space for space allocations and cost/profit margin

General Merchandise Team Leader

TARGET
01.2018 - 01.2019

Electronics Team Member

TARGET
02.2014 - 01.2018

Education

Webber International
Babson Park

Skills

  • On-site execution
  • Guest management
  • Branding development
  • Post-event analysis
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Guest relations
  • Managing events start to finish

Timeline

Store Manager

ALDI
09.2024 - Current

Event/Product Manager - Games Workshop/TCG

VERSUS GAMES
08.2022 - Current

Assistant Store Manager - General Merchandise and Food

TARGET
08.2021 - 09.2024

Service and Engagement Executive Team Leader

TARGET
01.2020 - 08.2021

Senior Team Leader, Food and Beverage

TARGET
01.2019 - 01.2020

General Merchandise Team Leader

TARGET
01.2018 - 01.2019

Electronics Team Member

TARGET
02.2014 - 01.2018

Webber International

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