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Timothy Bergen
Davenport,FL
Summary
Practice manager with a track record of enhancing productivity and ensuring efficient task completion. Specializes in operational management, financial oversight, and staff development. Demonstrated leadership in communication and problem-solving, resulting in improved organizational efficiency.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Practice Manager – Professional Services
Rackspace
San Antonio, Texas
11.2012 - 06.2026
- AI evangelist, championing the use of AI tooling such as Claude Code, Copilot, Cursor, and native AI IDEs like Kiro across all our teams and projects.
- Architected and delivered complex cloud-native target environments for enterprise customers across financial, healthcare, retail, SaaS, and manufacturing sectors.
- Accelerated project timelines and delivery velocity by integrating generative AI tooling, including AWS Bedrock for intelligent application workflows and Amazon Q to optimize infrastructure code generation and Claude Code for rapid application development.
- Standardized organizational deployment practices by establishing foundational blueprints for CloudFormation, Terraform, and CI/CD pipelines, reducing time-to-market for client migrations.
- Led seamless migrations of legacy data, applications, and databases into containerized (ECS/EKS) and serverless architectures.
- Enforced robust security postures by implementing automated monitoring, alerting, and compliance standards utilizing AWS WAF, GuardDuty, and Security Hub.
- Drove technical pre-sales engineering, collaborating with stakeholders to gather requirements, author detailed Statements of Work (SOW), and calculate precise Level of Effort (LOE) metrics.
- Spearheaded strategy and cross-functional execution for large-scale IT migrations, corporate mergers, and divestitures.
- Directly managed and mentored a high-performing global team of cloud architects, engineers, developers, and external contractors.
- Established modern quality standards, benchmarks, and structured project reporting deliverables to ensure consistent engineering excellence.
- Spearheaded talent acquisition and interview methodologies to scale the cloud practice with top-tier engineering talent.
- Designed comprehensive onboarding and technical training frameworks, enabling rapid integration of new hires into active client projects.
- Managed critical operational escalations, maintaining elite customer satisfaction scores across high-value accounts.
- Collaborated with cross-functional teams to define project requirements and scope.
- Mentored junior developers, fostering skill development and knowledge sharing.
- Coordinated with stakeholders to ensure alignment on project goals and timelines.
- Evaluated new technologies to enhance development processes and team productivity.
- Oversaw project implementations, ensuring alignment with company standards and practices.
- Developed and maintained operational policies to enhance team productivity and collaboration.
- Analyzed performance metrics to identify areas for process improvement initiatives.
- Collaborated with leadership to develop strategic plans for service enhancements.
- Supervised recruitment, onboarding, and performance evaluations of team members.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
Email Specialist (Contractor)
AT&T
10.2010 - 10.2012
- Engineered architecture and migration strategy for UUNET email systems and DNS infrastructure into AT&T environments.
- Executed complex cutovers with zero downtime, ensuring business continuity for millions of users.
- Managed operations of UUNET UNIX systems as a UNIX systems administrator.
- Collaborated effectively with diverse teams to achieve goals and resolve product-related issues.
- Engaged customers through effective interpersonal skills to enhance service experience.
- Utilized advanced technical expertise to troubleshoot complex problems and implement solutions.
Systems & Network Engineer
Voyant Strategies / Clearview Technology
Hazlet, New Jersey
01.1992 - 05.2010
- Configured multi-vendor network architectures with firewalls, routers, and servers to maximize network performance.
- Implemented firewall and intrusion detection configurations to safeguard corporate data from threats.
- Automated vulnerability scanning and patch management processes to strengthen security posture.
- Managed Unix systems, performing intrusion analysis and monitoring for anomalies to ensure system integrity.
- Performed detailed log analysis to identify malicious traffic effectively.
- Designed and deployed ContentCatcher to strengthen enterprise email security and improve content filtering.
Education
Some College (No Degree) -
Middlesex County College
NJSkills
- Cloud architecture and strategy
- Cloud center of excellence (CCOE)
- Cloud migrations and divestitures
- AWS public cloud
- Rackspace private cloud
- Project management
- Infrastructure as code
- Generative AI and acceleration
- AI coding assistants
- Prompt engineering
- Regulatory governance
- Data and edge services
- Object storage solutions
- Business and technical risk assessment
- Risk assessment
- Data strategy development
- Cross-functional team management
- Team management
- Escalation handling
Certification
- AWS Certified Solutions Architect, 01/06/17
- AWS Executives Guide to Generative AI Success, 04/01/26
- AWS Generative AI Business Strategy and Solution Design, 04/01/26
- AWS Planning Generative AI Projects, 04/01/26
- AWS Generative AI for Executives, 04/01/26
- AWS Responsible Artificial Intelligence Practices, 04/01/26
- AWS Security, Compliance, and Governance for AI, 04/01/26
- Palantir Foundry Training Certificate, 06/01/26
Awards Acknowledgements
Consistently recognized by executive leadership and peers for exceptional customer satisfaction scores, technical agility, and collaborative culture leadership.
Timeline
Practice Manager – Professional Services
Rackspace
11.2012 - 06.2026
Email Specialist (Contractor)
AT&T
10.2010 - 10.2012
Systems & Network Engineer
Voyant Strategies / Clearview Technology
01.1992 - 05.2010
Some College (No Degree) -
Middlesex County College