Timothy Brown
Ashburn,VA
Summary
Proven leader and diligent worker, I spearheaded the startup and growth of Winsupply of Loudoun, demonstrating strong interpersonal communication and a thorough understanding of plumbing systems. As a collaborative team player, I've excelled in roles from being an HVAC technician to an outside salesman, significantly enhancing client satisfaction and business development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Winsupply Of Loudoun
Sterling, VA
05.2022 - Current
- I started up the company in 2022 with the president. I became a part-owner in 2023 and gained equity within the company. Started out as a truck driver, warehouse worker, and inside salesman. Eventually, I got promoted to outside sales in August of 2024.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maintained knowledge of current product offerings and pricing structures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided technical support to existing customers regarding product usage and installation.
- Resolved customer complaints promptly and professionally.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Developed and implemented sales strategies to achieve revenue goals.
- Responded promptly to customer inquiries via phone or email.
- Closed product sales to increase revenue and build client loyalty.
- Generated leads bi-weekly and pursued appointment opportunities to convert prospects into new customers.
- Educated customers on product features and technical details to highlight benefits.
- Managed accounts by providing solutions that best fit the customer's needs.
- Negotiated prices and set up contracts to finalize sales agreements.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Developed and maintained relationships with clients to ensure repeat business.
- Maintained open communication with leadership to facilitate business development.
- Researched potential clients, identified decision makers and developed relationships with them.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Assumed additional responsibilities by pulling orders, making deliveries, receiving materials, and bidding jobs.
HVAC Technician
Advantage Air Conditioning
Sterling , Virginia
07.2021 - 05.2022
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Performed ductwork repairs and modifications to improve system airflow and indoor air quality.
- Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers.
- Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- I worked as an HVAC technician during the summers from 2017 to 2021, gaining extensive practical experience in system installations and maintenance. I went full-time after college and attended trade school for a year.
Seamster
Mos Tactical
Richmond , Virginia
01.2018 - 07.2019
- Trimmed away excess threads after each stitching session was completed before starting another one.
- Kept accurate records of production output and material costs associated with each job order.
- Maintained inventory of sewing supplies and informed manager when supplies fell below acceptable volumes.
- Monitored machine operations to detect defective stitching, breaks in thread or machine malfunctions.
- Repaired tears, rips, holes and loose seams on a variety of clothing items.
Baker
Sugar Shack Bakery
Richmond , Virginia
01.2017 - 02.2019
- Rolled and kneaded dough in preparation for cutting and shaping.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Combined ingredients by hand and with electric mixing equipment.
- Inspected all bakery products and removed any found to possess defects.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Finished baked goods with glazes, icings and other toppings.
Food Runner
Buffalo Wing Factory
Ashburn , VA
02.2013 - 05.2015
- Checked all dishes before delivering them to ensure quality standards were met.
- Greeted frequent visitors by name and explained new promotions.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Removed dishes and glasses from tables for cleaning.
- Filled and served various beverages for customers.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Greeted and welcomed customers as they arrived at the restaurant.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
Education
Bachelor of Science - Environmental Studies
Virginia Commonwealth University
Richmond, VA06-2021
Skills
- Skilled in Interpersonal Communication
- Collaborative Team Player
- Diligent Worker
- Strong Work Ethic
- Common Plumbing Knowledge
- Good Understanding of Plumbing Systems
Affiliations
- Volunteer and work part-time as a high school wrestling coach at Broad Run High School. I coached our varsity team for two years and currently volunteer after work most days
- Coached high school girls' soccer at Heritage High School for two years.
- Fishing
- Hiking and camping
Certification
- Forklift Certification
- Osha Certified
Timeline
Outside Sales Representative
Winsupply Of Loudoun
05.2022 - Current
HVAC Technician
Advantage Air Conditioning
07.2021 - 05.2022
Seamster
Mos Tactical
01.2018 - 07.2019
Baker
Sugar Shack Bakery
01.2017 - 02.2019
Food Runner
Buffalo Wing Factory
02.2013 - 05.2015
Bachelor of Science - Environmental Studies
Virginia Commonwealth University
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