Timothy Captain
CLEVELAND
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Excellent Track record of closing sales, resolving issues, increasing customer satisfaction, and driving overall operational success.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Sales Agent
Arthur J. Gallagher
Independence
08.2019 - Current
- Achieved sales goals consistently by employing targeted closing techniques.
- Guided clients in understanding insurance products and options tailored to their needs.
- Conducted thorough needs assessments to identify client coverage requirements.
- Cultivated relationships with potential clients through clear and effective communication.
- Presented policy features and benefits to new and existing clients clearly.
- Maintained accurate records of client interactions and policy details in systems.
- Educated clients about claims procedures and support services available to them.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Identified customer needs by asking questions and advising on best solutions.
Supervisor
Cleveland Fitness Club
Middleburg
05.2016 - 02.2020
- Supervised daily operations and staff activities in a busy fitness environment.
- Scheduled staff shifts to maximize coverage during peak hours and special events.
- Trained new team members on customer service and fitness equipment usage.
- Guided members in achieving fitness goals while promoting club services.
- Ensured cleanliness and safety standards were maintained throughout the facility.
- Monitored inventory levels of gym supplies, initiating timely orders for replacements.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Inside sales
ExactCare Pharmacy
Valley View
03.2018 - 08.2019
- Conducted cold calls to potential clients to generate leads
- Monitored sales performance against management goals to identify trends and drive strategic adjustments.
- Conducted cold calls to potential clients to generate leads
- Resolved customer issues proactively to sustain and elevate patient satisfaction levels.
- Scheduled firm appointments for our clinical liaisons
- Get a detailed list of all patients' medications and health problems
Sales Agent
American Income Life Insurance Company
CLEVELAND
06.2016 - 08.2016
- Guided customers in selecting suitable life insurance products tailored to their family needs
- Cultivated strong client relationships by resolving issues and providing prompt answers to inquiries
- Visited clients to discuss insurance options and address individual concerns
- Scheduled firm appointments to connect with customers
Education
Associate of Arts - Business
Cuyahoga Community College
Cleveland, OH 08.2016 - 05.2019
Valley Forge
Parma, OHSkills
- Sales techniques
- Needs assessment
- Insurance product knowledge
- Customer relationship management
- Closing strategies
- Data entry accuracy
- Effective communication
- Problem solving
- Team leadership
- Targeted closing techniques
- Policy presentation
- Conflict resolution
- Coaching and mentoring
- Call control
- Closing sales
- Sales pipeline management
- CRM software usage
- Cold calling
- Employee development
- Targeted closing techniques
- Policy presentation
Certification
- OSHA
- CMS
- Sales Force
- Licensed Health and Life Insurance
Accomplishments
- Top sales agent
- Company MVP
- Athlete of the year
Timeline
Sales Agent
Arthur J. Gallagher
08.2019 - Current
Inside sales
ExactCare Pharmacy
03.2018 - 08.2019
Associate of Arts - Business
Cuyahoga Community College
08.2016 - 05.2019
Sales Agent
American Income Life Insurance Company
06.2016 - 08.2016
Supervisor
Cleveland Fitness Club
05.2016 - 02.2020
Valley Forge