Open To Work
Timothy Clair
United States Postal Service
Concord,NC
1
Language
31
Years of experience
Experienced professional with a background in labor relations, customer retention, and business development. Skilled in training program development, implementing procedures, and resolving complex workplace issues. Known for evaluating data, improving processes, and supporting effective team performance across changing priorities. Self-Motivated and excellent attention to detail.
Work History
Labor Relations Specialist - Region
8 Years- Analyzed collective bargaining agreements to ensure appropriate grievance and disciplinary case handling.
- Reviewed arbitration files and prepared supporting documentation for labor-management proceedings, ensuring documents aligned with case requirements.
- Evaluated contract compliance attendance issues and advised supervisors on appropriate corrective action procedures.
- Coordinated scheduling, documentation, and communications for 10-15 grievance responses per week with management, union representatives, and HR personnel.
- Evaluated 10-15 employee grievances per week, conducted complaint investigations, and selected appropriate resolutions based on company policies and procedures.
- Compiled detailed semi-annual labor relations activity reports, maintaining accuracy and clarity to enable senior management decisions and strategy direction.
Customer Retention Manager
3 Years- Tracked customer retention-related key performance indicators to evaluate initiative effectiveness and guide continuous improvement efforts.
- Planned, executed, and delivered training programs focused on enhancing staff of 175 employees' and supervisors' engagement and improving customer service competencies.
- Reviewed customer feedback themes, surfaced recurring pain points, and supported retention process enhancements.
- Administered quarterly surveys to assess customer satisfaction levels and inform service improvement needs.
- Owned development and implementation of customer retention strategies aimed at reducing churn rates.
- Diagnosed customer technical issues and supported product and service troubleshooting across varied offerings.
Senior Business Development Specialist
4 Years- Cultivated strategic partnerships to support expansion of shipping solutions and maintenance of customer retention.
- Analyzed market trends to support identification of new business opportunities and service growth areas.
- Managed coordinated account reviews to ensure postal offerings supported customer shipping requirements.
- Developed pricing recommendations and service proposals to support competitive business development efforts.
- Determined customer requirements through structured inquiry and delivered guidance on optimal solution options.
- Developed monthly progress reports summarizing progress toward sales goals established by management to support ongoing performance review.
Education
Master of Arts - Public History
Bachelor of Arts - History
Master of Science - Business Administration
Skills
Data interpretation
Conflict resolution
Implementing procedures
Program development
Leadership skills
Advanced research skills
Accomplishments
- Highly experienced using Microsoft Office Programs.
Languages
English
Native or Bilingual
Timeline
Labor Relations Specialist - Region
United States Postal Service
09.2018 - 09.2026Read More
Customer Retention Manager
United States Postal Service
09.2015 - 09.2018Read More
Senior Business Development Specialist
United States Postal Service
09.2011 - 09.2015Read More
American Military University
Master of Arts from Public History
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American Military University
Bachelor of Arts from History
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Seminole State College of Florida
Master of Science from Business Administration
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