Donna Livingston
Tallahassee
Summary
Dedicated public service professional with nine years of experience in eligibility determination, client relations, and public assistance programs within the Florida Department of Children and Families. Proven expertise in policy implementation, program operations, staff training, stakeholder collaboration, and complex case resolution. Skilled in managing Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Medicare-related programs while ensuring compliance, accuracy, and high-quality customer service. Committed to serving vulnerable populations through effective public administration and motivated to pursue a Master of Public Administration to enhance skills in policy analysis, organizational leadership, and program management for the betterment of individuals, families, and communities across Florida.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Relations Specialist
State Of Florida Department of Children and Families
Tallahassee, FL
03.2025 - Current
- Analyzed and responded to multifaceted client inquiries, ensuring effective communication with partner agencies and department leaders.
- Managed customer inquiry resolution processes to ensure prompt and high-quality responses, enhancing customer satisfaction.
- Implemented strategies to enhance accuracy and efficiency within the unit, supporting superior customer service standards.
Economic Self Sufficiency Specialist II
State Of Florida Department of Children and Families
Tallahassee, FL
06.2023 - 03.2025
- Reviewed and assessed challenging cases to facilitate skill-building and knowledge transfer among entry-level staff.
- Executed regular updates and maintenance of data records, ensuring precision in case record management.
- Evaluated operational challenges and proposed actionable solutions to drive continuous improvement.
- Developed and implemented training programs for new team members to ensure efficient processing of medical bills, prescription deals, alerts, ad-hoc requests, mass changes, social security income terminations, sanctions, and disability determinations.
Economic Self Sufficiency Specialist I
State Of Florida Department of Children and Families
Tallahassee, FL
06.2022 - 06.2023
- Engaged with community providers and partners to promote a supportive and cooperative environment in Florida DCF operations.
- Directed large-scale workload management and implemented streamlined workflows to enhance productivity and meet critical deadlines.
- Managed timely processing of medical bills, prescriptions, and social security income terminations to uphold operational efficiency.
Senior Human Services Program Analyst
State Of Florida Department of Children and Families
Tallahassee, FL
12.2021 - 06.2022
- Analyzed client needs through thorough assessments to determine pathways to economic independence and address obstacles to self-sufficiency.
- Crafted a detailed action plan for care coordination, focusing on specific needs highlighted during the assessment process.
- Facilitated connections between families and pertinent community resources to address individual needs effectively.
Economic Self Sufficiency Specialist I
State Of Florida Department of Children and Families
Panama City, FL
04.2017 - 12.2021
- Assessed program eligibility by leveraging computer-based eligibility system in compliance with current regulations.
- Evaluated applicant information through structured interviews to assess eligibility for food stamps, Medicaid, and cash assistance.
- Oversaw management of extensive computer caseload, ensuring adherence to accuracy standards and timely processing of cases in compliance with federal and state regulations.
Education
Master of Arts - Religion
Liberty University
Lynchburg, VA05-2009
Bachelor of Arts - Christian Counseling
The Baptist College of Florida
Graceville, FL12-2006
Skills
- Clear communication across diverse audiences
- Collaborative problem-solving
- Data interpretation
- Ethical decision-making
- Leadership and team coordination
- Policy analysis and research
- Project planning and organization
Certification
- Certified FCCM, Florida Certified Contract Manager, State of Florida - March 2026
- Microsoft Excel ((Microsoft 365 Apps and Office 2016 and 2019): February 2020, and March 2021
- Microsoft Word ((Microsoft 365 Apps and Office 2019)- March 2021
- Microsoft Office Specialist: Associate (Microsoft 365 Apps and Office 2019)-March 2021
- Microsoft Outlook ((Microsoft 365 Apps and Office 2019)- March 2021
- Microsoft PowerPoint ((Microsoft 365 Apps and Office 2019)- March 2021
Accomplishments
- Statewide Leadership Academy Fall 2025
Timeline
Client Relations Specialist
State Of Florida Department of Children and Families
03.2025 - Current
Economic Self Sufficiency Specialist II
State Of Florida Department of Children and Families
06.2023 - 03.2025
Economic Self Sufficiency Specialist I
State Of Florida Department of Children and Families
06.2022 - 06.2023
Senior Human Services Program Analyst
State Of Florida Department of Children and Families
12.2021 - 06.2022
Economic Self Sufficiency Specialist I
State Of Florida Department of Children and Families
04.2017 - 12.2021
Master of Arts - Religion
Liberty University
Bachelor of Arts - Christian Counseling
The Baptist College of Florida