Shelley GOLDBERG
Issaquah
Summary
Dynamic Client Relations Specialist with a proven track record at Pilates V and Google, excelling in client account management and delivering exceptional customer service. Known for creative problem-solving and effective communication, I foster strong relationships, ensuring client satisfaction and loyalty. Passionate about enhancing client experiences and streamlining front office operations.
Overview
14
14
years of professional experience
Work History
Client Relations Specialist
Pilates V
Willow Glen
01.2024 - 06.2026
- Greeted clients warmly, fostering a welcoming environment to enhance client experience.
- Handled client inquiries, providing information and resolving concerns promptly.
- Provided excellent customer service at all times while interacting with both clients and Pilates V staff.
- Renewed existing accounts by cultivating strong client relationships, ensuring continued loyalty.
- Managed client accounts and maintained accurate records of interactions.
- Scheduled classes and sessions for clients and instructors.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
Receptionist onsite at Apple
TEKsystems
Cupertino
05.2022 - 10.2022
- Administered daily front office operations by greeting clients, responding to phone calls, and managing billing tasks to ensure smooth workflow.
- Maintained clean office environment by managing inventory of office supplies and organizing snacks and drinks for staff.
- Operated office equipment, such as fax machines, copiers and phone systems, while arranging for repairs when equipment malfunctioned.
- Handled and processed all inbound and outbound mailing and shipping.
- Sorted, read, and directed incoming mail and materials to appropriate departments.
- Reviewed employee expense reimbursements to verify accuracy and compliance with documentation standards.
- Worked closely with Executive Admins, providing assistance with special projects related to VPs and building logistics
Social Media Brand Manager
Eli Thomas Menswear
San Jose
10.2021 - 01.2022
- Created engaging marketing content, including promotional emails and social media posts, to enhance brand visibility.
- Evaluated and summarized social media and online marketing campaign performance to inform strategic decisions.
- Supported reception and cashier functions during busy periods while delivering excellent customer service.
Receptionist/Office Administrator
GGV Capital
Menlo Park
03.2019 - 07.2020
- Fostered a friendly, welcoming office atmosphere that reinforced firm culture and values.
- Maintained clean office environment for 30+ staff, managed inventory of office and kitchen supplies, and ensured meals were consistently available for staff and guests.
- Successfully planned and executed internal events and meetings for 10+ attendees (onsite & offsite).
- Reviewed employee expense reimbursements to ensure accuracy and supporting documentation was provided.
- Reconciled and prepared expense reports monthly for corporate credit cards to ensure accuracy within the presented balances.
- Managed data indexing and organization of 15+ years of offsite data storage for efficient retrieval.
Supervisor
Rocket Fizz
Campbell
11.2018 - 03.2019
- Monitored employee productivity and delivered feedback to support performance improvement.
- Organized workflow and clarified employee duties to enhance task delegation.
- Ensured product availability by monitoring inventory and proactively ordering supplies., including tending to customer requests.
Receptionist onsite at Google
Manpower
Mountain View
01.2015 - 02.2019
- Served as primary point of contact for visitors, enhancing first impressions of Google.
- Managed phone operations, guest sign-ins, and NDA signatures, ensuring compliance and security protocols.
- Monitored lobby activity, identifying and resolving issues to maintain smooth operations.
- Functioned as the executive receptionist for C-suite executives (CFO, SVP of Legal, and Executive Chairman) in the initial tenure.
- Supported various onsite projects by coordinating supply orders and creating campus maps.
Social Media Intern
LeECO
San Jose
06.2016 - 10.2016
- Created and published original content for company-owned social media channels to engage target audience.
- Coordinated and curated editorial and social content calendars to ensure consistent messaging and timely posts.
- Facilitated brainstorming sessions with team members to generate and develop creative content ideas.
- Provided administrative support for the head of social media.
Social Media Assistant
Skin Care by Nisha Z
Tiburon
06.2014 - 07.2015
- Developed and managed Dr. Zenoff's social media presence to enhance client engagement.
- Proposed and executed advertising strategies on social media to help generate clients.
- Trained Dr. Zenoff on using desktop computer and Apple iPhone for improved digital communication.
Sales Associate
Marshalls
San Jose
06.2012 - 12.2013
- Processed purchases, returns, and TJX credit card applications to enhance customer satisfaction.
- Designed and arranged eye-catching merchandise displays to attract customer attention and boost sales.
- Assisted customers in locating merchandise throughout the store.
- Maintained organized displays to enhance product visibility and accessibility.
- Processed transactions accurately at the cash register.
Education
Bachelor of Arts - Communication and Media
Dominican University of California
San Rafael, CA05-2014
Skills
- Attention to detail
- Calendar management
- Client account management
- Communication skills
- Creative problem solving
- Cross-functional support
- Customer relationship management
- Effective communication
- Friendly demeanor
- Front office operations
- High-energy attitude
- Inbound and outbound calling
- Mail distribution
- Multi-line telephone systems
- Office administration
- Phone etiquette
- Problem-solving
- Professional telephone demeanor
Timeline
Client Relations Specialist
Pilates V
01.2024 - 06.2026
Receptionist onsite at Apple
TEKsystems
05.2022 - 10.2022
Social Media Brand Manager
Eli Thomas Menswear
10.2021 - 01.2022
Receptionist/Office Administrator
GGV Capital
03.2019 - 07.2020
Supervisor
Rocket Fizz
11.2018 - 03.2019
Social Media Intern
LeECO
06.2016 - 10.2016
Receptionist onsite at Google
Manpower
01.2015 - 02.2019
Social Media Assistant
Skin Care by Nisha Z
06.2014 - 07.2015
Sales Associate
Marshalls
06.2012 - 12.2013
Bachelor of Arts - Communication and Media
Dominican University of California