Timothy Clements
Union Mills,NC
Summary
Results-driven Field Technician 5 at Spectrum, skilled in diagnostic testing and professional communication. Enhanced customer satisfaction through efficient technical support and training of new technicians. Committed to workplace safety and reliability, effectively managing multiple tasks to meet deadlines while minimizing hazards in the field.
Overview
12
12
years of professional experience
Work History
Field Technician 5
Spectrum
08.2015 - Current
- Install, troubleshoot and repair customer premise coax and FTTH.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks to meet deadlines.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
Customer Service Representative 3
Time Warner Cable/Spectrum
10.2013 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Web Design
University of Phoenix
Tampa04-2007
Associate of Science - Computer Networking
Remington College
Largo06-2003
Skills
- Field operations
- Workplace safety
- Professional communication
- Diagnostic testing
- Component repair
- Cable pulling
- Problem-solving
- Customer service
- Decision-making
- Excellent communication
- Teamwork
- Reliability
Accomplishments
Charter Champions Award Fourth Quarter 2018
Charter Champions Award third Quarter 2019
NCTI Courses FT 2-3, FT 3-4, FT 5-6(Honors For 5-6)
Charter Champions Award Fourth Quarter 2018
Awarded for strong teamwork, positive attitude and performance for the forth quarter of 2018
Timeline
Field Technician 5
Spectrum
08.2015 - Current
Customer Service Representative 3
Time Warner Cable/Spectrum
10.2013 - 08.2015
Bachelor of Science - Web Design
University of Phoenix
Associate of Science - Computer Networking
Remington College
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