Timothy Colby
Lebanon,Maine
Summary
Established Service Engineer with extensive troubleshooting and problem-solving skills. Four years in field experience and two years in 2nd Level Mech performing remote diagnostic and support. Well-versed in Vitros, Vision, and Automation. Successfully mentored both new FEA and FE's in the field and currently 2nd Level Mentor for Mech group.
Overview
26
26
years of professional experience
Work History
Service Engineer 3 / 2nd Level Mech
Ortho Clinical Diagnostics
NorthEast Region / Maine
02.2018 - Current
- Performing Installation and validation of new analyzers and remanufaturing process
- Repairing Vitros / Vision / En-gen analyzers
- Using a vast array of digital diagnostic tools to keep analyzer downtime to minimums
- Problem solving remotely using Econn, Tech Docs, and Help Lightning
- Maintaining Metrics for Red Alerts and Escalation on Time
- Presenting Escalation Process for Core Training
- Training and Mentoring 2nd Level SE's
- Red Alert travels onsite for complex diagnostics
- Creating and preventing staff meetings for 1st level TSC
- Worked cross-functionally within organization with Manufacturing, Training, and Service
Service Tech
Formax
Dover, New Hampshire
01.2016 - 02.2018
- Installation of Copiers / Folders / Sealers / Mailers
- Repair of office equipment ( Sharp / Formax / Auto Seal / Atlas )
- Annual PM and customer training
- Parts Budget
- Remote diagnostics and networking
- Training and certifying new staff
- Online development and training portal
Processing Lead / Histo tech
York Hospital
York, Maine
08.2008 - 01.2016
- Performing routine laboratory testing
- Preparing / Staining Pathology slides
- Calibrating and performing daily quality controls
- Problem solving errors and deficiencies
- Performing quality assurance checks / metrics / and application
- Preventative Maintenance and inspection of Pathology analyzers
- Monitoring workflow to meet critical deadlines
- Coordinate daily laboratory deliveries and testing
- Training new hires and yearly performance competencies
Manager
Robbins Auto Parts
Dover, New Hampshire
04.1998 - 06.2008
- Manage and training of new hires
- Cross trained in the machine shop
- Calibrating and Machining various parts
- Manufacturing hydraulic hoses and components
- Stock and inventory management
- Customer relations and problem solving
- Vendor relations and new product training
Education
Medical Assistant Program -
SCS
Sanford, Maine08.2008
General Education -
Noble High School
Berwick, Maine06.1998
Skills
- Exceptional analytical and organizational skills
- Excel / Powerpoint / Access / 3d rendering and design
- Highly skilled at motivating other to learn and achieve their goals
- Experienced in evaluating problems and generation of solutions
- Ability to learn quickly and self motivated
- Possess strong communication skills
References
References are available upon request.
Hobbies and Interests
- Computers and Digital Automation
- Digital Art and Illustration
- 3d Printing and Design
- CNC 3 and 4 axis milling
- Restoration of classic cars / engines
Timeline
Service Engineer 3 / 2nd Level Mech
Ortho Clinical Diagnostics
02.2018 - Current
Service Tech
Formax
01.2016 - 02.2018
Processing Lead / Histo tech
York Hospital
08.2008 - 01.2016
Manager
Robbins Auto Parts
04.1998 - 06.2008
Medical Assistant Program -
SCS
General Education -
Noble High School