Timothy Connors

Versatile and adaptable Solutions Specialist with a wealth of experience working with customers to design, deliver and support profitable, reliable business communication solutions. A research-based, analytical skillset with a focus on migrating legacy PBX environments to cloud-based UCaaS/CCaaS platforms. Capable of communicating, designing and implementing complex ideas to help optimize business processes and increase production. Focused on client relationships, reviewing analytical data and designing global solutions for international business groups. Proven track record of high performance and substantial achievements with solid functional knowledge and technical expertise. Consistently praised and acknowledged for performance, consistency, and professionalism.

✓ Successfully upgraded an existing Avaya IP Office SE environment with 600+ end-user accounts, (12) remote offices and (3) SIP circuits, Avaya servers (primary, secondary, contact center), IP endpoints, contact center agent interfaces, and operator soft console applications.
✓ Conducted annual Disaster Recovery (DR) testing on all IT infrastructure platforms, coordinated assistance of onsite engineers remotely to verify the successful transition and testing of inbound call treatments (call flows), outbound call routing, and IP endpoint failover/fallback registration, and verified that Avaya process performed as configured.
✓ Migrated business units off their existing business telephone systems and onto the corporate Avaya environment to centralize support, management, and expenditures before voice system contracts expiring or business units moving into new facilities and eliminated their need for local voice support contracts, telco circuits, and support personnel.
✓ Successfully migrated all US offices over 18 months which included 1200+ end users, 1000+ local numbers, 1000+ Jabra headsets, 100+ Polycom Trio conference room phones, and 50+ Poly Studio video conferencing units from the existing Avaya IP Office SE (server edition) on-prem Avaya solution and onto a cloud-hosted Unified Communications platform (UCaaS) named Fuze.