Timothy Donnelly
Mesa,Arizona
Summary
Versatile and results driven professional with 20+ years experience developing exceptional relationships with customers, peers, and senior leadership to provide sustainable business practices. Proven problem solving and analytical thinking skills, a fast-learning curve, and ability to adapt to evolving industry trends. A dedicated professional with a drive and skill set to excel in fast-paced leadership roles enhancing a company to capture profitable markets while supporting and developing a positive corporate culture.
Overview
5
5
years of professional experience
Work History
Technical Support
Salt River Project
Tempe, AZ
09.2002 - 08.2004
- Up-trained Customer Service Department in new software.
- Up-trained Customer Service Department in new phone systems.
- Helped managed Vacation request logs for Customer Service Department.
- Helped managed emergency employee staffing levels during power outages.
- Helped managed employee staffing levels during slow levels.
Customer Service Representative
Salt River Project
Tempe, AZ
08.1999 - 08.2002
- Answer inbound calls to turn electrical power on\off.
- Answer inbound calls about billing issues.
- Transfer inbound calls to correct departments.
- Special projects as assigned.
Customer Service Representative
Apple One Employment Services
Tempe, AZ
06.1999 - 08.1999
- Handle inbound calls to turn electrical power on/ off.
- Answer inbound calls about billing issues.
- Special projects as assigned.
Education
Associate of Science - Business Administration
University of Southern New Hampshire
Durham, NHSkills
- Consultative Sales
- Call Center Operations
- Customer Relations
- Microsoft Office Expertise
- System Implementation
- Account Management
- Sales/ Business Development
- Retail Management
- Leadership Strategic Planning
Affiliations
- 2014-15 Volunteered at Montain Vista Medical Center 25 hrs.
Timeline
Technical Support
Salt River Project
09.2002 - 08.2004
Customer Service Representative
Salt River Project
08.1999 - 08.2002
Customer Service Representative
Apple One Employment Services
06.1999 - 08.1999
Associate of Science - Business Administration
University of Southern New Hampshire
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