Yoe Santos
Homestead,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Data Vimenca
01.2018 - 07.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offer new Service and Products for Customers that were looking to Upgrade their Service or were looking to get Internet connection with CenturyLink.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
Continuum Global Solutions
08.2018 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provide Technical Support Over the Phone for Sprint Customers and then after T-Mobile Bought the company we also did it for T-Mobile Customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Liceo Ramon Matias Mella
Esperanza ,Dominican Republic11.2016
English Program - English Education
MESCyT
Santiago, Dominican Republic11.2017
Skills
- Data Entry
- Product Knowledge
- Information Security
- Sales
- Data Collection
- Consultative Sales
- Complaint Resolution
- Critical Thinking
- Customer Relationship Management (CRM)
- Product Education
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Continuum Global Solutions
08.2018 - 11.2020
Technical Support Representative
Data Vimenca
01.2018 - 07.2018
High School Diploma -
Liceo Ramon Matias Mella
English Program - English Education
MESCyT
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