Timothy Dow
Glendale,United States
Summary
Strong leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Smoothly equip employees to independently handle daily functions and meet customer needs. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Accredited Business Enrichment Manager
Better Business Bureau
01.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Identified trends and areas for increased efficiency and communicated those to the Director of Accredited Business Services.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Accredited Business Support Specialist
Better Business Bureau
09.2018 - 01.2023
- Evaluated and approved businesses for accreditation through a thorough vetting process.
- Conducted State specific research on licensing requirements for businesses and individuals for in accordance with regulations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Delivered exceptional customer experiences to Accredited Businesses and promoted strong relationships.
Administrative Assistant
Supreme Court, Commission
07.2017 - 06.2018
- Managed workflow by processing incoming complaints against judicial officers and assigning them to disciplinary attorneys.
- Generated orders, letters and other correspondence with regards to judicial complaints that have been opened and/or closed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns about the complaint process.
- Provided case information to Commission members.
Resource Center Agent
State Bar of Arizona
08.2015 - 07.2017
- Provided information and resources to the general public relating to referrals, complaints and discipline of attorneys licensed within the state of Arizona.
- Submitted monthly reports to the Supreme Court and Sheriff's office detailing information regarding the status of members of the State Bar.
- Investigated the educational and licensing requirements of Attorneys seeking special certifications within the State of Arizona.
Process Server / Assignment Specialist
Maricopa County Office of Public Defense Services
07.2013 - 08.2015
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Conducted research utilizing internal systems, ICIS and CACE, to provide legal information to court employees, contract attorneys, indigent clients, contractors and investigators.
- Facilitated the assignment of contract attorneys to diverse court cases.
Probation Support Specialist
Pima County Adult Probation
01.2010 - 01.2013
- Initiated and/or updated probation automated case files into the court system
- Conducted interviews and research to obtain the criminal history of persons sentenced to probation
- Prepared various documents for officers such as bench warrants, forms for petition hearings, community agency referrals, and correspondence to agencies and persons related to the cases.
Education
No Degree - General Education
Eastern Kentucky University
Skills
- Administrative Assistant
- Policy Implementation
- Business Development
- Time Management
- MS Office
- Customer Service
- Operations Management
- Team Leadership
Military Service
Army, United States, E-5, 1988-05-01, 1998-09-30
Timeline
Accredited Business Enrichment Manager
Better Business Bureau
01.2023 - Current
Accredited Business Support Specialist
Better Business Bureau
09.2018 - 01.2023
Administrative Assistant
Supreme Court, Commission
07.2017 - 06.2018
Resource Center Agent
State Bar of Arizona
08.2015 - 07.2017
Process Server / Assignment Specialist
Maricopa County Office of Public Defense Services
07.2013 - 08.2015
Probation Support Specialist
Pima County Adult Probation
01.2010 - 01.2013
No Degree - General Education
Eastern Kentucky University
Similar Profiles
Bryan OglesbyBryan Oglesby
Director of Public Relations and Outreach at Better Business BureauDirector of Public Relations and Outreach at Better Business Bureau
VIRGINIA (GINNY) MARQUEZVIRGINIA (GINNY) MARQUEZ
Business Development Representative at Better Business BureauBusiness Development Representative at Better Business Bureau
Michaela DrenMichaela Dren
Director, Financial Services at Better Business BureauDirector, Financial Services at Better Business Bureau
Rafael GranadosRafael Granados
Market Campaign Coordinator - Capture Acquisition at Better Business BureauMarket Campaign Coordinator - Capture Acquisition at Better Business Bureau
Kristen MowryKristen Mowry
Special Education Case Manager / Academic Assessor at Cross Country EducationSpecial Education Case Manager / Academic Assessor at Cross Country Education