Timothy Dunham
San Antonio
Summary
Outgoing Restaurant manager offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Bringing 26 years of experience with casual and fine dining food service.
I worked my way up from server to General manager. I was floor manager for 5 years, kitchen manager for 2 years, General manager for 5 years.
Overview
22
22
years of professional experience
Work History
Executive Kitchen Manager/Trainer Coordinator
NRP Restaurant group. Applebee’s Tx
San Antonio
11.2020 - Current
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
- Managed and coached 48 team members, supervising across different shifts.
Manager
Corner Bakery Cafe
San Antonio
04.2018 - 09.2020
- Coached new team members on job tasks and performance strategies.
- Maintained high level of morale and team-work in the kitchen through frequent communication with all employees.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Greeted and assisted all customers daily in high-traffic restaurant.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Managed day-to-day operations, including supervision and assignment delegation for 25-member team.
General Manager/Multi-Unit Manager
Tony Roma's (Florida Keys Restaurant Management Group)
San Antonio
07.2004 - 03.2019
- Managed restaurant operations, including hiring, coaching and mentoring a team of 60 employees.
- Hired, coached and trained staff and monitored performance.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Drove sales and maintained cost controls.
- Achieved a 15% increase in sales and revenue with $3 million in annual sales.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Spearhead cross-functional team to develop, and execute dinner cruise business on the San Antonio Riverwalk.
- Developed new menu items and evaluated existing recipes to increase profitability.
- Built and maintained loyal, long-term customer relationships through effective guest relations management.
- Empowered staff members to contribute to the continuous improvement, quality and growth of the company.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Managed scheduling for 60 employees to ensure optimal productivity.
- Developed 6 internal candidates for general management promotion opportunities.
Education
Associate of Applied Science - Culinary Arts / Business Management
St Phillips College
Skills
- Personable
- Workforce training
- Inventory control
- Time management skills
- Flexible
- Dedicated
- Policies and procedures implementation
- Staff retention
Timeline
Executive Kitchen Manager/Trainer Coordinator
NRP Restaurant group. Applebee’s Tx
11.2020 - Current
Manager
Corner Bakery Cafe
04.2018 - 09.2020
General Manager/Multi-Unit Manager
Tony Roma's (Florida Keys Restaurant Management Group)
07.2004 - 03.2019
Associate of Applied Science - Culinary Arts / Business Management
St Phillips College