TIMOTHY DUONG
Midway City,CA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Access Control Officer
Allied Universal Security Services
05.2022 - Current
- Monitored equipment, checked supplies, and coordinated manpower to meet expected demand.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, and by foot.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Mobile Patrol Officer
Allied Universal Security Services
03.2022 - Current
- Responded to emergency calls and provided appropriate support.
- Backed up patrol officers during difficult stops or to answer complex questions.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
Floor Staff Member
Daiso Japan
05.2015 - Current
- Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise
- Recommended optimal merchandise based on customer needs and desires
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Stayed up to date on store promotions, payment policies and security practices
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Associate of Science - Fire Prevention
Santa Ana College
Santa Ana, CA08.2021
Skills
- Active Listening
- Superior Customer Service
- Dispatching
- Email Correspondence
- Troubleshooting and Assistance
- Attentive and Observant
- Team Leadership
- Capacity for multi-tasking
- Time Management
- 70 WPM
- Computer Literacy
- Ability to be resourceful and show initiative
Certification
- Licensed Security Guard Registration # G6607168 - [2022-Present]
- Licensed Security Baton Permit # 1575227
- Licensed Security Chemical Irritant Usage, Skills & Techniques # 11852
Timeline
Access Control Officer
Allied Universal Security Services
05.2022 - Current
Mobile Patrol Officer
Allied Universal Security Services
03.2022 - Current
Floor Staff Member
Daiso Japan
05.2015 - Current
Associate of Science - Fire Prevention
Santa Ana College
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