Timothy Elsasser
Hatfield,PA
Summary
Dynamic professional with a proven track record at CVS Healthcare, showcasing exceptional problem-solving and organizational skills. Excelled in roles requiring meticulous attention to detail and robust database management. Achieved significant improvements in customer service and operational efficiency, leveraging technical communications and machine learning insights. Renowned for transforming challenges into solutions and fostering team cohesion.
Overview
8
8
years of professional experience
Work History
AI Data Annotator
Data Annotation
01.2024 - Current
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Identified issues, analyzed information and provided solutions to problems.
- Utilized data modeling and evaluation strategies to find patterns and predict unseen instances.
Team Captain
Macy's
03.2023 - 06.2024
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
- Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Health Concierge
CVS Healthcare
01.2022 - 03.2023
- Resolved problems related to benefits, eligibility and claims.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Maintained full and current understanding of available plans, products and services.
- Handled more than 30 daily inbound calls from health plan customers.
Baker
Publix
07.2021 - 01.2022
- Mixed, proofed, shaped and baked dough for baguettes, loaves, and other breads.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Resolved customer concerns with positive approach and constructive strategies.
- Cleaned and maintained kitchen equipment and oven.
Merchandise/Housekeeping
Walt Disney World Resort
05.2018 - 07.2021
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Tipped Busser/Host/Scare Actor
Universal Studios
07.2016 - 05.2018
- Improvised character presentation and conversations with guests to provide immersive experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Education
Certificate - Graphic Design
Wilmington University
New Castle, DE02.2024
Bachelor of Science - Communications
Wilmington University
New Castle, DE05.2021
Skills
- Spreadsheet Management
- Database Management
- 26,000-29,000 kph
- Data Entry
- Machine Learning
- Technical Communications
- Attention to Details
- Problem Solving
- Organizational Skills
Timeline
AI Data Annotator
Data Annotation
01.2024 - Current
Team Captain
Macy's
03.2023 - 06.2024
Health Concierge
CVS Healthcare
01.2022 - 03.2023
Baker
Publix
07.2021 - 01.2022
Merchandise/Housekeeping
Walt Disney World Resort
05.2018 - 07.2021
Tipped Busser/Host/Scare Actor
Universal Studios
07.2016 - 05.2018
Certificate - Graphic Design
Wilmington University
Bachelor of Science - Communications
Wilmington University
Similar Profiles
Brennan PetersBrennan Peters
Advanced AI Data Trainer at Data AnnotationAdvanced AI Data Trainer at Data Annotation
David LeeDavid Lee
AI Reinforcement Learning Specialist at Data AnnotationAI Reinforcement Learning Specialist at Data Annotation
Elizabeth PiekarskiElizabeth Piekarski
Data Trainer at Data Annotation TechnologiesData Trainer at Data Annotation Technologies