Timothy Fish
Rochester,NY
Summary
Accomplished Store Manager Trainer recognized for problem-solving and operational efficiency. Expertise in visual merchandising and team development, contributing to consistent sales growth and positive customer relationships.
Overview
12
12
years of professional experience
Work History
Store Manager
JD Sports
Buffalo, NY
04.2021 - Current
- Received advanced Training through working with top leaders in our Region; Visual Merchandising RVM, Loss Prevention RLPM Manager Leadership Summit MLS
- Region Captain for Back to School and Holiday Donation Drive. Raising over
- Led daily store operations, ensuring adherence to company policies and procedures.
- Trained and developed team members, fostering a high-performance retail environment.
- Implemented visual merchandising strategies to enhance customer experience and drive sales.
- Analyzed sales data to identify trends, adjust inventory accordingly, and maximize profitability.
- Monitored financial performance against budget targets, identifying opportunities for cost reduction and revenue growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
Footlocker Inc.
Rochester, NY
08.2014 - 04.2021
- Coordinated promotional events to increase foot traffic and boost brand visibility in the community.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Communications
Pennsylvania State University
University Park, PA06.2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team building and leadership
- Recruiting and hiring
- Leadership development
- Work Planning and Prioritization
- Payroll management
- Loss prevention procedures
- Maximizing profitability
Timeline
Store Manager
JD Sports
04.2021 - Current
Store Manager
Footlocker Inc.
08.2014 - 04.2021
Communications
Pennsylvania State University