Timothy Flores
Carol Stream,Illinois
Summary
Account manager with extensive experience at Paylocity Corp, specializing in client relationship management and technical support. Proficient in SQL scripting and problem-solving, consistently surpassing KPIs while improving client satisfaction through effective communication and prompt solutions. Dedicated to achieving results and promoting team collaboration.
Overview
18
18
years of professional experience
Work History
Account Manager I/II
Paylocity Corp.
02.2025 - 05.2026
- Championed client interests by delivering clear, effective resolutions and optimal solutions.
- Prioritized timely solution delivery to meet client requirements and internal service metrics.
- Maintained availability while managing workloads to enhance client accessibility and satisfaction.
- Troubleshot and resolved client issues effectively, ensuring minimal escalations.
- Sourced and validated answers while adhering to payroll policies for seamless client support.
- Navigated systems and maintained advanced knowledge of Paylocity products and partners.
- Collaborated cross-functionally to share insights and foster a cohesive work environment.
- Managed a client base of 140 to 400 clients, consistently exceeding all KPIs during tenure.
Application Support Analyst II
Reveal Data, Inc.
05.2021 - 06.2024
- Responded to customer inquiries promptly, leveraging application knowledge to resolve technical issues effectively.
- Managed ticket resolution process to ensure timely responses to client issues.
- Assist users with configuration and settings across Reveal AI/Processing/Review technologies and test to assure it is functioning to client satisfaction.
- Developed SQL scripts to facilitate access and enhance reporting capabilities for users.
- Created client service-related applications collaboratively with internal and external teams to enhance user experience.
- Maintained Reveal’s cloud-based services and developed automated maintenance and reporting methods to improve service reliability.
- Developed knowledgebase articles and documentation to support client inquiries and improve access to information.
- Collaborate with team members and other departments on higher level technical issues.
Digital Inventory Analyst
Lotlinx, Inc.
Chicago, USA
09.2017 - 05.2021
- Established new dealership inventory feeds to enhance data accuracy and availability.
- QA new inventory feeds for accuracy with pricing information, images and inventory counts.
- Generated daily reports to identify and address missing or stale inventory feeds.
- Compiled daily reports to troubleshoot dealer campaign publishing issues linked to inventory discrepancies.
- Work with new vendors to set up new FTP credentials, inventory feeds and specs.
- Managed JIRA tickets to track project tasks.
- Chicago, Illinois
Application Support/Technical Support Engineer II
vAuto, Inc.
Oakbrook Terrace, USA
11.2008 - 04.2017
- Provided software support and technical assistance to end users, resolving issues to enhance client satisfaction.
- Effective communication with customers during integration/setup activities.
- Executed password resets for end users to restore access.
- Managed database operations using SQL for Oracle to ensure data integrity and availability.
- Conducted research and documented system enhancements to optimize user experience and functionality.
- Web application testing for defect resolution.
- Oakbrook Terrace, Illinois
Application Support/Technical Support Engineer III
vAuto, Inc.
Oakbrook Terrace, USA
11.2008 - 04.2017
- Led technical initiatives, guiding team on best practices.
- Delivered software support and technical assistance to enhance user experience for end clients.
- Effective communication with customers during integration/setup activities.
- Acted as the primary contact for large or high-profile customer accounts to facilitate effective communication and support.
- Key point of escalation of issues from account managers or sales reps.
- Compiling and presenting weekly metrics on call volumes and cases, supporting team performance analysis.
- Monitor escalation requests to the development team.
- Web application testing for defect resolution.
- Comprehensive database management using SQL for Oracle.
- Analyze/Verification of SQL code before implementation.
- System enhancement research and documentation.
- Mentor to newer team members.
- Oakbrook Terrace, Illinois
Technical Team Lead
vAuto, Inc.
Oakbrook Terrace, USA
11.2008 - 04.2017
- Led technical initiatives as product knowledge expert.
- Oversaw escalation requests to development team to ensure timely resolution.
- Analyze/Verification of SQL code before implementation.
- Delivered weekly metrics on call volumes and cases per team member to inform team performance.
- Provided mentorship to newer team members to enhance their performance.
- Provided training sessions for new team members to ensure skill development.
- Oakbrook Terrace, Illinois
Education
Associates of Arts & Sciences - Computer Science
Robert Morris University
Naperville, IL01-2000
Skills
- Client relationship management
- Account servicing
- Project management
- Documentation and reporting
- Data analysis
- Quality assurance
- Technical support
- Application troubleshooting
- SQL scripting
- Problem solving
- Time management
- Mentorship and training
- Effective communication
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$55000/yr - $200000/yrTimeline
Account Manager I/II
Paylocity Corp.
02.2025 - 05.2026
Application Support Analyst II
Reveal Data, Inc.
05.2021 - 06.2024
Digital Inventory Analyst
Lotlinx, Inc.
09.2017 - 05.2021
Application Support/Technical Support Engineer II
vAuto, Inc.
11.2008 - 04.2017
Application Support/Technical Support Engineer III
vAuto, Inc.
11.2008 - 04.2017
Technical Team Lead
vAuto, Inc.
11.2008 - 04.2017
Associates of Arts & Sciences - Computer Science
Robert Morris University