Timothy Freeman
Greenwood,SC
Summary
Hardworking Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading networks, software, applications and hardware.
Overview
6
6
years of professional experience
Work History
Service Desk Analyst
Self Regional Healthcare
Greenwood, SC
09.2025 - Current
- Delivered Tier 1 technical support for hardware, software, network, and application issues through phone, email, and ticketing systems, ensuring timely resolution.
- Troubleshoot and resolve issues related to Windows workstations, printers, mobile devices, and peripheral equipment.
- Perform user account management tasks including password resets, Active Directory access, and group membership changes.
- Escalate unresolved or complex issues to Tier 2/3 teams while maintaining ownership and follow-up.
- Assisted remote users and clinical staff in dynamic, high-availability environments, enhancing user experience and minimizing downtime.
Head Cashier
Lowes
Greenwood, SC
01.2024 - Current
- Monitored and assisted customers at multiple self-checkout registers to enhance customer experience.
- Engaged with customers to recommend relevant products and services, contributing to sales opportunities.
- Greeted and assisted multiple customers across registers to ensure efficient transaction experiences.
- Move throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions.
- Distributed proper monetary change to CSA Front End associates to facilitate register operations.
- Supported CSA Front End team through supervision and coaching to improve service quality.
Work Study Student - Information Technology
Lander University
Greenwood, SC
05.2025 - 08.2025
- Diagnosed and resolved hardware and software issues for various computer systems, enhancing user experience and system reliability.
- Repaired and replaced faulty components in desktop and laptop computers, restoring devices to full operational status.
- Installed operating systems and applications software on customer computers.
- Delivered technical support for computer labs and classroom equipment, ensuring optimal functionality for students and faculty.
- Managed incoming calls by directing them to appropriate staff, ensuring efficient communication.
Fabrication Machine Operator
Greenwood Fabricating and Plating
Greenwood, SC
07.2023 - 01.2024
- Cut copper bars using the shear bar, marked parts, and packed the bars for customer shipment.
- Operated machinery for metal fabrication and plating processes.
- Monitored equipment performance and reported any issues immediately.
- Maintained a clean and organized work area to ensure safety compliance.
Merchandiser
PepsiCo
Anderson, SC
02.2022 - 07.2023
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Stocked and rotated shelves, built displays to enhance product visibility and support sales objectives.
- Coordinated planogram execution with store management to ensure compliance with merchandising standards.
- Collaborated with production and transport staff to streamline operations and improve team efficiency.
Jr Engineer
Grand Computers
Lexington, SC
08.2020 - 02.2022
- Installed computers and other devices individually and across networks testing connections to support proper functioning.
- Troubleshot devices, identifying and resolving hardware and software performance issues to restore functionality.
- Explained technology-related details to diverse individuals, enhancing understanding and accessibility of information.
Cashier
Lowes Foods
Lexington, SC
01.2020 - 08.2020
- Operated cash register and POS system, ensuring accurate payment processing and customer satisfaction.
- Trained new team members on cash register operation, stock procedures, and customer service best practices.
- Addressed customer inquiries and provided essential store information to enhance shopping experience.
Education
Cybersecurity -
Lander University
Greenwood, SC05-2026
Web Design -
Midlands Technical College
West Columbia, SC05-2023
High School Diploma -
Gilbert High School
Gilbert, SC06-2021
Skills
- Help Desk Support
- Technical support
- Remote Support
- Remote technical support
- Ticketing systems
- User account management
- Network troubleshooting
- Software installation
- Application Software Testing
- Scripting Languages
- Mobile Device Management
- Problem resolution
- Attention to Detail
- Time Management
- Client Support
- Interpersonal Communication
- Customer service
Timeline
Service Desk Analyst
Self Regional Healthcare
09.2025 - Current
Work Study Student - Information Technology
Lander University
05.2025 - 08.2025
Head Cashier
Lowes
01.2024 - Current
Fabrication Machine Operator
Greenwood Fabricating and Plating
07.2023 - 01.2024
Merchandiser
PepsiCo
02.2022 - 07.2023
Jr Engineer
Grand Computers
08.2020 - 02.2022
Cashier
Lowes Foods
01.2020 - 08.2020
Cybersecurity -
Lander University
Web Design -
Midlands Technical College
High School Diploma -
Gilbert High School