Timothy Friia
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
4
4
years of post-secondary education
Work History
Customer Service Manager Flagship
Harris Teeter
Assistant Customer Service Manager
Harris Teeter
Customer Service Clerk
Harris Teeter
Cashier/Bagger
Harris Teeter
Education
Bachelor of Arts - History
University of North Carolina At Greensboro
Greensboro, NC 09.2004 - 12.2008
Skills
- Customer service
- Team leadership
- Employee training
- Performance management
- Time management
- Effective communication
- Adaptability to change
- Project management
- Coordinating service initiatives
- Training and mentoring
- MS office expert
- Problem-solving
Accomplishments
- Teach My Front End 101 and 201.
- Taught Service Excellence Class.
- Help train ACSMs and LDPs.
- Filmed new Floor Monitor CBTs.
- Filmed new Day in the Life of a Customer Service Manager CBT.
- Created new Lost and Found tracker for Districts 13 and Districts 15.
- Created new Composite Tracker for Districts 13 and Districts 15.
- Created new Over/Short tracker for the entire company.
- Collaborated with Specialists on Pick Up and Delivery Supervisor Certification training and walk.
- Collaborated with Specialists on new Service Initiatives.
- Assisted AP with cash issues and office shortages.
- Assist with District 15s priority store visits.
- Helped put together First Bag and Brag contest with Harris Teeter
Timeline
Bachelor of Arts - History
University of North Carolina At Greensboro
09.2004 - 12.2008
Customer Service Manager Flagship
Harris Teeter
Assistant Customer Service Manager
Harris Teeter
Customer Service Clerk
Harris Teeter
Cashier/Bagger
Harris Teeter
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