Missie Taylor
Florence,KY
Summary
Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager for Flagship Inc
CVG Airport - Cincinnati/Northern Kentucky International Airport
2022.12 - Current
- Schedule, Employee time, Variety of job duties, Supervisor schedules
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Medical Assistant/Phlebotomist/lead Trainer
St. Elizabeth Healthcare
2018.03 - 2022.12
- Medical record, Make appt, Phlebotomist, Lead trainer
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Asst. Manager
Seven Hills Women's Health Centers
2011.03 - 2018.12
- Schedule, order supply, banking
- Started as a front desk moved to asst.manager
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Dental Assistant/Receptionist
Estes Dental
2008.02 - 2014.10
- Insurance claims, Dental assistant, Office manager, X/rays
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Education
High School Diploma -
Bethel High School
Bethel, OHSkills
- Office Management
- Medical Scheduling
- Supervising Experience
- Insurance Verification
- Data Entry
- Management
- Infection Control Training
- Computer Skills
- QuickBooks
- Microsoft Word
- Phone Etiquette
- Communication skills
- Microsoft Office
- Customer service
- Microsoft Excel
- Supervising
- Windows
- Accounting
- Office management
- Organizational skills
- Operations Management
- Policy Implementation
- Expense Tracking
- Business Administration
- Financial Management
- Time Management
- Customer Relationship Management (CRM)
- Verbal and written communication
- Performance Evaluations
- Budget Control
- Business Planning
- Schedule Preparation
- Staff Training and Development
- Process Improvement
- Employee Development
- Budget Management
- Customer Service
Certification
- Certified Phlebotomy Technician
- Driver's License
- FEMA training
- Customer Service Training
Additional Information
Notary - State of Kentucky 2008-now
Timeline
Manager for Flagship Inc
CVG Airport - Cincinnati/Northern Kentucky International Airport
2022.12 - Current
Medical Assistant/Phlebotomist/lead Trainer
St. Elizabeth Healthcare
2018.03 - 2022.12
Asst. Manager
Seven Hills Women's Health Centers
2011.03 - 2018.12
Dental Assistant/Receptionist
Estes Dental
2008.02 - 2014.10
High School Diploma -
Bethel High School
- Certified Phlebotomy Technician
- Driver's License
- FEMA training
- Customer Service Training
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