Timothy Frinzi
Anaheim,CA
Summary
Result-driven professional with experience in the retail industry. Demonstrates expertise in store operations, merchandising, and guest service. Consistently recognized for driving efficient processes and improving store performances. Representing the magic of retail with five main keys which are safety, courtesy, inclusion, show, and efficiency.
Overview
5
5
years of professional experience
Work History
Retail Sales Lead
Walt Disney Parks And Resorts
03.2022 - Current
- Demonstrated ability to build positive relationships with cast-members and guests through excellent communication and problem-solving skills.
- Successfully managed and coordinated daily operations of any retail store, including staff scheduling, guest service, inventory management, and financial reporting.
- Provide guidance to cast members on product knowledge, sale techniques, guest service practices, and operational processes.
- Performed daily opening, closing duties such as setting up, breaking down registers, and counting money drawers.
Retail Sales Associate
Downtown Disney Resort Area Hotels
08.2018 - 03.2022
- Mastered point-of-sale systems, including cash register operation, and credit card processing.
- Provided friendly and knowledgeable assistance to guests on sales floor.
Education
Bachelor of Arts - Cinema - Computer Animation
Edinboro University of Pennsylvania
Edinboro, PA07.2017
Associate of Applied Science - Computer-Generated Animation And Digital Arts
Lehigh Carbon Community College
Schnecksville, PA12.2013
Skills
- Sales Lead Pipeline
- Guest Experience Enhancement
- Building Customized Solutions
- Cash Handling
- Staff Oversight
- Product and Service Knowledge
Intern Experience
- The Disney College Program at Disneyland Resort (Jan. 2018 - Aug. 2018)
- The Disney College Program at Wald Disney World Resort (Jan. 2014 - Aug. 2014), (May 2011 - Aug. 2011), and (Aug. 2010 - Jan. 2011)
Timeline
Retail Sales Lead
Walt Disney Parks And Resorts
03.2022 - Current
Retail Sales Associate
Downtown Disney Resort Area Hotels
08.2018 - 03.2022
Bachelor of Arts - Cinema - Computer Animation
Edinboro University of Pennsylvania
Associate of Applied Science - Computer-Generated Animation And Digital Arts
Lehigh Carbon Community College
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