Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Giannini

Vancouver,WA

Summary

With over 15 years of experience in leadership roles, customer support, pre-sales engineering, and business development, this innovative and forward-thinking executive brings expertise in strategic and tactical planning, client relationship management (CRM), and change management. Consistently achieving success by leveraging skills to drive growth and deliver exceptional results.

Overview

20
20
years of professional experience

Work History

MSP Tech

Thinktank IT
08.2021 - 07.2024
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.

Operations Manager

Ridgeback Cannabis
03.2016 - 08.2021
  • Manage my team of ten employees to make sure everything is running smoothly and making sure they have the tools they need to complete their weekly tasks
  • Project Planning Meetings and Followups
  • Inventory management and ordering
  • Network install and management (Pfsense Router/Firewall, Unifi Smart Switches and AP's, Vlans, Reverse Proxy for OpenVPN/Security Monitoring/Remote Timeclock, Grow-room Temp/Humidity Sensors, Sales POS, CRM, Quickbooks Terminal with RDP for our bookkeeper, Metrc, Printers, VOIP/Fax, Multiterminals/Iphone/Android/Laptop/etc, Onsite Cloud Storage and Backups) Everything Configured with Text/Email Notifications
  • Security System install and management (CCTV 32+ Cameras, DVR, and NVR for remote viewing) Door/Window/Proxy Sensors, Pin Coded Door Locks for Entry/Logging.

Fuel Station Manager

Walmart
02.2015 - 03.2016
  • Manage a team of 6 employees
  • POS, inventory management, ordering, sales
  • Fuel compliance and safety.

Store Manager

Sutinen Computers
01.2014 - 02.2015
  • Manage store inventory, orders, employees
  • Handle all customer service interactions via person/phone
  • Diagnose most computer issues at the door and persuade customers to preapprove/prepay
  • This really helped with turnaround time and profits
  • Computer repair in house and onsite (run of the mill, software, hardware, virus removal, reloads, pc builds/upgrades, soldering, SMD, re-flow, diag, networking, desktop, laptop, tablet, phone, servers, Windows, Mac, Android, IOS
  • If you can break it, I can fix it"
  • Ticket management (making sure everything is getting handled in a timely fashion)
  • Sales of new systems/setups
  • Bring on new business for the consulting side of the company and helping out when needed.

Assistant Manager

Blockbuster
05.2013 - 01.2014
  • Managed 6 employees
  • Applied for the job as a joke (because of rumors of them going under)
  • Job was way too laid back and boring for me
  • All and all, I was happy to have road the sinking ship that was physical movie/game rental.

IT Supervisor

Keene Computers
03.2008 - 05.2013
  • Manage a small crew 2-4
  • Customer service via person/phone
  • Run of the mill computer repair in house and onsite
  • Go onsite for new business clients, get information on everything with a power cable ran to it, draw up network diagrams, find bottlenecks/issues/possible future issues, contact the company's decision maker and setup a project plan to address/fix all the issues.

Overnight Stock Manager

Albertsons
02.2007 - 03.2008
  • Manage small crew of 2
  • POS, Inventory, Ordering, Cleaning, Stocking, run heavy equipment.

Department Manger

Walmart
01.2005 - 02.2007
  • Managed multiple crews
  • Deli, Produce, Meat, and Bakery
  • Customer service, inventory, POS, ordering, cooking, cleaning, stocking, etc.

Education

GED -

Clark College
Vancouver, Washington
03.2005

Skills

  • Problem-solving
  • Hardware troubleshooting
  • Computer Networking
  • Friendly, Positive Attitude
  • Time Management
  • Problem-Solving
  • Teamwork and Collaboration
  • Computer Proficiency
  • Multitasking
  • Inventory Management

Timeline

MSP Tech

Thinktank IT
08.2021 - 07.2024

Operations Manager

Ridgeback Cannabis
03.2016 - 08.2021

Fuel Station Manager

Walmart
02.2015 - 03.2016

Store Manager

Sutinen Computers
01.2014 - 02.2015

Assistant Manager

Blockbuster
05.2013 - 01.2014

IT Supervisor

Keene Computers
03.2008 - 05.2013

Overnight Stock Manager

Albertsons
02.2007 - 03.2008

Department Manger

Walmart
01.2005 - 02.2007

GED -

Clark College

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Timothy Giannini