Branch Banker
PNC Bank
State College, Pennsylvania
11.2023 - 09.2024
- Greeted customers, identified customer needs and provided appropriate banking services.
- Assisted customers with opening new accounts, processing deposits and withdrawals, cashing checks and making loan payments.
- Provided guidance to customers on the use of online banking tools and mobile applications.
- Managed account information including updating addresses, phone numbers and email addresses.
- Processed wire transfers, money orders and stop payment requests in accordance with established procedures.
- Resolved customer inquiries regarding account balances, fees and other banking issues in a timely manner.
- Conducted financial reviews for existing customers to identify additional products or services that could benefit them.