Timothy Goetz
Delray Beach,FL
Summary
Proficient in client communication and assessment, ensuring high-quality service delivery and a collaborative team environment. Background includes assisting Medicare clients with insurance coverage and enhancing client engagement. Strong foundation in customer service, managing projects, and optimizing processes, which resulted in improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Medicare Insurance Agent
Providence Senior Care
Boca Raton, Florida
02.2024 - Current
- Educated clients about Medicare plans and coverage options.
- Licensed health insurance agent in 43 states.
- Conducted needs assessments to determine suitable insurance products for clients.
- Maintained accurate records of client interactions and transactions.
- Collaborated with team members to stay updated on Medicare regulations.
- Developed personalized communication strategies for diverse clientele.
Construction Worker
Caleb Construction
Boca Raton, Florida
10.2023 - 01.2024
- Collaborated with team members to complete tasks within project timelines.
- Loaded and unloaded materials for construction activities as needed.
- Coordinate material deliveries to meet scheduled guidelines.
- Assist in construction trades to ensure the efficient completion of tasks.
Customer Service & Cashier
Graeter's Ice Cream
Northbrook, USA
06.2017 - 02.2019
- Delivered efficient service and a pleasant experience by assisting customers with orders and finalizing purchases.
- Assisted in nightly financial close, calculating daily earnings, final tips, and closing out cash receipts.
- Contributed to a positive, customer-friendly atmosphere by regularly cleaning the inside and outside of the store.
- Improved workflows by regularly cleaning freezers to ensure proper sanitary conditions for product storage.
- Trained and onboarded new employees on customer relations guidelines, ordering processes, accommodating allergy and customer preferences, and running the cash register.
Construction Assistant
Goetz Interiors
Northbrook, USA
06.2017 - 08.2017
- Work with an award-winning interior designer on budgeting construction projects.
- Perform and finish work related to the installation of casework, trim, painting, and fixtures.
Education
Bachelor of Science - Economics
University of Illinois
Champaign, IL05-2023
Skills
- Project Management
- Business Management
- Operations
- Process Improvement
- Customer Service
- Problem Resolution
- Communication
- Time Management
- Problem Solving
- Organization
- Analysis
- Client assessments
- Microsoft Office
- Google Suite
Technology
- Microsoft Office: Word, Excel, PowerPoint
- Google Suite: Drive, Google Docs
Custom
- Lacrosse
- Golf
- Swimming
- World Travel
- Collecting memorabilia
- Pickle
Timeline
Medicare Insurance Agent
Providence Senior Care
02.2024 - Current
Construction Worker
Caleb Construction
10.2023 - 01.2024
Customer Service & Cashier
Graeter's Ice Cream
06.2017 - 02.2019
Construction Assistant
Goetz Interiors
06.2017 - 08.2017
Bachelor of Science - Economics
University of Illinois
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