I am a bit of a tech guy One of my hobbies that I enjoy is building my own computers and learning how to make everything run and efficiently as possible and together For example, my entire home is all connected to each other through Alexa where we can communicate to the entire house regardless of what room we are in or if another person is on a different floor Technology is a wonderful tool that can streamline processes and overall make life a bit more convenient
Timothy Gray
Springfield,NE
Summary
With a proven track record at H&M Trucking, I excel in optimizing logistics and enhancing customer relations through exceptional communication and strategic planning. Skilled in goods transport and adept at conflict resolution, My contributions have significantly improved operational efficiency and customer satisfaction, demonstrating both my hard and soft skill expertise. Two things that will always stick in the back of your mind when you hire me, is that if I do not know the answer, I will find the answer. The second is I will utilize every ability I possess in order to get the job done, and get it done right.
Overview
5
5
years of professional experience
Work History
Load Planner
H&M Trucking
07.2024 - Current
- Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
- Complied strictly with regulatory guidelines and industry best practices in all aspects of load planning operations.
- Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Supported management''s efforts towards continuous improvement through participation process improvement initiatives related to load planning.
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
Dispatcher
H&M Trucking
07.2023 - 07.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 27 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Customer Service Representative
H&M Trucking
04.2023 - 07.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Delivery Driver
Ford Storage and Moving
05.2019 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
Education
Some College (No Degree) - GENERAL STUDIES
University of Nebraska
Omaha, NESome College (No Degree) -
Mid-Plains Community College
North Platte, NEHigh school diploma - General Studies
North Platte High School
North Platte, NE05.2014
Skills
- Courteous and polite demeanor
- Defensive driver training
- Excellent sense of direction
- Exceptional written and verbal communication skills
- Customer Service
- Goods Transport
- Dependable and reliable
- Responsible driver
- Knowledgeable on various furniture and appliance in-home installs
- Build computer and pc systems
- Know how to receive and follow instructions
- Can understand, process, and implement constructive criticism and use that to develop better understanding in how to do whatever task that is assigned
Personal Information
Work Permit: Authorized to work in the US for any employer
Interests
Timeline
Load Planner
H&M Trucking
07.2024 - Current
Dispatcher
H&M Trucking
07.2023 - 07.2024
Customer Service Representative
H&M Trucking
04.2023 - 07.2023
Delivery Driver
Ford Storage and Moving
05.2019 - 04.2023
High school diploma - General Studies
North Platte High School
Some College (No Degree) - GENERAL STUDIES
University of Nebraska
Some College (No Degree) -
Mid-Plains Community College
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