Timothy Hallcroft
Oklahoma City,Oklahoma
Summary
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Andretti Indoor Karting and Games
Oklahoma City, Oklahoma
10.2025 - Current
- Implemented inventory management systems to optimize supply chain processes and reduce waste.
- Developed performance metrics to assess team effectiveness and drive continuous improvement.
- Oversaw daily operations, ensuring compliance with industry standards and company policies.
- Managed a diverse team, fostering collaboration to achieve departmental goals and objectives.
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Led operational strategies to enhance guest experiences and overall satisfaction.
- Managed staff training programs, promoting development and adherence to safety standards.
- Streamlined daily operations by implementing efficient scheduling and resource allocation practices.
DIRECTOR OF OPERATIONS
Bar K
Oklahoma City, OK
11.2023 - 07.2025
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Directed management meetings to enhance collaboration and maintain a culture based on trust and group problem-solving.
- Led a team of 16 operational staff, fostering a culture of collaboration and continuous improvement.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
GENERAL MANAGER
Ted’s Cafe Escondido
Oklahoma City, OK
01.2017 - 11.2023
- Evaluated and revitalized operational procedures to exceed the company's performance goal by 5%.
- Provided direction and guidance to employees in their assigned job duties.
- Provided training on sales, hospitality, customer relations skills, and customer retention.
- Directed and managed all levels of staff from Assistant General Manager to Department Heads in order to accurately schedule and maintain labor needs.
- Established positive rapport with guests to uphold company image and likeliness.
GENERAL MANAGER
Dave & Buster’s
Oklahoma City, OK
03.2012 - 01.2017
- Boosted overall restaurant revenue by 5% through strategic marketing campaigns and enhancing customer engagement initiatives.
- Collected and synthesized KPI performance on weekly basis to ensure target sales, revenue, and budget were reached.
- Planned and executed marketing strategies and sales programs to increase revenues. Collaborated with marketing department to ensure best approach.
- Improved customer satisfaction and reduced customer complaints by 50% through developing and implementing training programs for all staff on customer service and hospitality protocols.
- Developed a strong service-oriented professional team of 80 people through training and group feedback involvement.
Skills
- Strategic Planning
- Operational Excellence
- Budget Management
- Staff management and training
- P&L management and cost controls
- Negotiating and conflict resolution skills
- Vendor management
- Recruiting and staffing initiatives
- Regulatory Compliance
- Team Leadership
- Efficient multi-tasker
- Time management
- Training and coaching
Certification
ServSafe Certified, 28 years
Timeline
General Manager
Andretti Indoor Karting and Games
10.2025 - Current
DIRECTOR OF OPERATIONS
Bar K
11.2023 - 07.2025
GENERAL MANAGER
Ted’s Cafe Escondido
01.2017 - 11.2023
GENERAL MANAGER
Dave & Buster’s
03.2012 - 01.2017