Timothy Hendrix
Nashville,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Lead Line Cook
Infinity Hospitality
Nashville, TN
04.2024 - Current
- Collaborated with chefs on menu changes and special dishes for customers.
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
- Ensured proper food safety standards were met at all times.
- Supervised the inventory of food items to ensure adequate supplies for daily operations.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Associate Manager
STARBUCKS COFFEE COMPANY
Nashville, TN
01.2022 - Current
- Facilitated the development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals.
- Resolved conflicts between employees or customers in a professional manner.
- Implemented customer service standards across all departments in the organization.
- Evaluated performance of team members and provided consistent coaching to improve skills.
Team Lead/Sauté
North Italia
10.2019 - 01.2022
- Ensured proper food safety standards were met at all times.
- Planned, prepared and cooked meals according to restaurant specifications.
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Supervised the inventory of food items to ensure adequate supplies for daily operations.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Team Lead/Sauté
House Of Cards/Pemrose
05.2019 - 10.2019
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Fostered positive employee relationships through communication, training and development coaching.
- Planned, prepared and cooked meals according to restaurant specifications.
- Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently.
Kitchen Manager
Frothy Monkey
10.2017 - 04.2019
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Assistant General Manager
Sonic Drive In
02.2013 - 10.2017
- Managed daily operations of the store, including scheduling and supervising staff.
- Developed and implemented effective strategies to maximize sales and profits.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Education
High School Diploma -
Fairview High School
Fairview, TN05-2011
Skills
- Operations Management
- Schedule Coordination
- Customer Engagement
- Employee Retention
- Labor and food cost control
Key Qualifications
- ServeSafe Certified
- Lighthearted leadership that garners respect.
- People oriented with an incredible eye for detail.
- Adaptability in response to a changing environment.
References
- John Bickley, North Italia, (619) 430-7613
- Elvis Hillard, House of Cards, (615) 926-5641
- Shawney Severns, Pemrose, (615) 293-2137
- Justin Hobbs, Frothy Monkey, (615) 788-1861
- Chuck Sugg, Sonic Drive In, (615) 293-1293
Timeline
Lead Line Cook
Infinity Hospitality
04.2024 - Current
Associate Manager
STARBUCKS COFFEE COMPANY
01.2022 - Current
Team Lead/Sauté
North Italia
10.2019 - 01.2022
Team Lead/Sauté
House Of Cards/Pemrose
05.2019 - 10.2019
Kitchen Manager
Frothy Monkey
10.2017 - 04.2019
Assistant General Manager
Sonic Drive In
02.2013 - 10.2017
High School Diploma -
Fairview High School
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