Timothy Hetfleisch
Valparaiso,Indiana
Summary
Creative problem solver skilled at de-escalating situations and driving positive change. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Regional Manager
Cde Collision Centers
04.2018 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards at 6 locations.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Coordinated with other district managers to actualize performance improvement strategies.
- Modeled best practices for sales and customer service.
General Manager
Patrick BMW Collision Center
05.2016 - 04.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Rays Auto Body
01.2001 - 04.2016
- Oversaw all the Will County Crash 1 locations
- Including, but not limited to production, marketing, customer service, estimating, insurance relations, human resources, hiring, quality control, employee relations, safety, profit and loss statements, handle discrepancies with parts and materials, accounting, and manage teams to achieve the highest expectations for customers and vendors
- Handled and oversaw our fleet accounts.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Collision Repair Technician
Naamz Auto Body
01.1995 - 01.2001
- Repaired surface damage utilizing wide range of systems and methodologies.
- Expertly used wide range of tools for damage repair.
- Completed road tests and safety review before releasing repaired vehicles to owners.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Replaced and repaired vehicle parts according to work order instructions.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Tested and adjusted newly repaired vehicles to verify proper function.
Education
I-CAR Platinum
Attended Several Business Management And Training Courses
Lincoln-Way Central High School
01.1998
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Outlook
- Quickbooks
- CCC
- Business Development and Planning
- Sales and Marketing Strategies
- Operational Management
- Performance Management
Accomplishments
Discover Leadership Graduate
Expertise Skills
- Cross-Functional Team Leadership
- Operational Process Analysis
- Planning/Execution
- Customer Satisfaction
- Multi-Site Operations
- Training and Leadership Development
- Decision Making
- Revenue Goal/Growth Attainment
- Expense/Budgeting Skills
- Planning and Deployment of Operational Assets
- Ability to Multi-task
- Operating Infrastructure
References
Available upon request
Certification
Bmw Certified
Tesla Certified
Rivian Certified
Ford Certified
Mercedes Certified
Timeline
Regional Manager
Cde Collision Centers
04.2018 - Current
General Manager
Patrick BMW Collision Center
05.2016 - 04.2018
General Manager
Rays Auto Body
01.2001 - 04.2016
Collision Repair Technician
Naamz Auto Body
01.1995 - 01.2001
I-CAR Platinum
Attended Several Business Management And Training Courses
Lincoln-Way Central High School
Bmw Certified
Tesla Certified
Rivian Certified
Ford Certified
Mercedes Certified
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