Timothy Higgins
Redondo Beach,USA
Summary
General Manager with extensive experience at King Coffee Global, specializing in team leadership and business development. Proven expertise in account management and strategic planning, leading to enhanced customer satisfaction and substantial organic growth. Skilled in relationship building and implementing innovative solutions to boost sales performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
King Coffee Global
01.2022 - 01.2023
- Providing outstanding customer service by leading and motivating my team in the United States and developing loyalty programs to increase customer satisfaction.
- Improving the customer service experience, creating engaged customers and facilitating organic growth.
- Building KPI’s for the Americas sales teams
- Developing a CRM program for Mexico, the United States and Canada
- Building a growth model and forecasting for our distribution network
- Selling Franchise programs
- Taking ownership of our customers issues and following problems through to resolution.
- Setting a clear mission and deploying strategies focused on that mission.
- Managing the team including hiring and separation responsibilities.
- Training new hires to help champion the brand.
International E-Commerce Manager
Kittrich Corporation
01.2021 - 01.2022
- Examining and executing with my knowledge and expert opinion with the sales and distribution of Kittrich’s line.
- Thinking past traditional marketing means and identifying sale opportunities.
- Identifying the value proposition on a global scale.
- Building and managing close relationships with E-commerce platform leaders selling platforms.
- Closed the top ten global ecommerce platforms including Alibaba, eBay, Esty, and Mercado Libre.
Senior Director of Sales
Hydasey Coffee
Southern California, National
01.2019 - 01.2020
- Responsible for international procurement of coffee and managing all areas of domestic sales from proposal to delivery.
- Also, managing the relationships with top level buyers.
- Sold $120,000 of green coffee to multiple coffee buyers.
Territory Account Executive
DS Services Sparklets Coffee Division
Southern California, National
01.2017 - 01.2019
- Plan and implement effective outside sales strategies to generate revenue for DS Services and meet monthly sales goals while managing a book of business of more than 2.2m$.
- Perform diversified sales activities, including conducting market research, identifying potential customers, and discovering new business opportunities to retain current business and develop new business contacts.
- Play a contributing role in meeting territory goals for 2018, as well as in growing business by 12%.
Beverage Solution Coffee Manager
Office Depot Office Max
West USA
01.2015 - 01.2017
- Successfully maintained 110% average status of corporate expectations while consistently meeting and exceeding sales goals.
- Collaborated, supported, and interfaced with Product Marketing to manage new product rollouts within 12 states in West USA.
- Coached and mentored approximately 3500 general line sales representatives while managing major accounts of over $35M.
- Devised and implemented innovative sales strategies which generated new business of $2M in nine months.
Founder, President
Green Earth Coffee Roasters
Lake Forest, California
01.2011 - 01.2015
- Successfully established a highly profitable retail business in a saturated market.
- Directed territory operations to attain business objectives.
- Mobilized business growth by building a relationship, customer retention, new customer development that resulted in maximizing revenue.
- Achieved 47% business growth by developing and implementing innovative business strategies.
National Sales Manager Beverage Division
Sara Lee Corporation
Nationwide
01.2010 - 01.2011
- Performed wide-ranging sales duties, including researching markets, identifying new business opportunities, recruiting and training sales staff, assigning tasks, and setting sales targets.
- Devised and executed sales strategies to meet and exceed company goals, resulting in maximizing revenue.
- Drove selling of strategic LTO’s, which increased volume by 10%.
- Spearheaded the development of $24M in proposals increasing profitability by 8%, $1.2M within six months through changing the mix to profitable products.
Regional Sales Manager
The Coca Cola Company
Southern California
01.2009 - 01.2010
- Directed four immediate reports to cultivated strong repeat customer base to generate exceptional annual sales.
- Drove volume through distributors and created awareness in the marketplace by building multiple successful incentive programs.
- Attained large retail chains, Ralph's, Gelson's, Bristol Farms, Henry's, Raley's and BevMo while directly managing all elements of the broker network.
District Sales Manager
illy caffe
, North America
Territory Sales Manager
Pepsi Bottling Group
Regional Sales Manager
Diedrich Coffee
Education
Bachelor’s Degree - Business, Marketing
California State Fullerton, School of Business
FullertonSkills
- Product Development & Management
- Account Management/Growth
- Territory Management
- Expansion
- Business Development Management
- Team Leadership & Training
- Relationship Building
- Consultative Sales
- Broker Relationship
- Sales Strategic Planning
- Process Improvements
Certification
National Debate Champion Lincoln Douglas
Timeline
General Manager
King Coffee Global
01.2022 - 01.2023
International E-Commerce Manager
Kittrich Corporation
01.2021 - 01.2022
Senior Director of Sales
Hydasey Coffee
01.2019 - 01.2020
Territory Account Executive
DS Services Sparklets Coffee Division
01.2017 - 01.2019
Beverage Solution Coffee Manager
Office Depot Office Max
01.2015 - 01.2017
Founder, President
Green Earth Coffee Roasters
01.2011 - 01.2015
National Sales Manager Beverage Division
Sara Lee Corporation
01.2010 - 01.2011
Regional Sales Manager
The Coca Cola Company
01.2009 - 01.2010
District Sales Manager
illy caffe
Territory Sales Manager
Pepsi Bottling Group
Regional Sales Manager
Diedrich Coffee
Bachelor’s Degree - Business, Marketing
California State Fullerton, School of Business