Summary
Overview
Work History
Education
Skills
Education Certifications
Timeline
Generic

TIMOTHY HOEFFNER

Whitestone

Summary

Focused project manager bringing several years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.

Overview

19
19
years of professional experience

Work History

Project Manager (Remote)

NetworkOutsource
New York
04.2020 - Current
  • Led cross-functional teams of over 25 members to deliver IT projects for over 170 clients, enhancing operational efficiency and client retention.
  • Developed detailed project plans, schedules, and budgets that aligned with client objectives and service agreements.
  • Implemented PMBOK methodologies to drive project management efficiency and mitigate risks.
  • Introduced automated workflows for recurring tasks, reducing manual effort by 80% and improving overall efficiency.
  • Coached junior team members on project management best practices, fostering continuous improvement within the team.
  • Spearheaded deployment of advanced technologies across client environments, boosting operational effectiveness by 75%.
  • Acted as primary contact for clients, strengthening relationships through regular updates and clear communication.
  • Achieved 90% documentation compliance and 70% billable utilization through KPI-driven dashboards.

Project Manager

Optum
New York
12.2018 - 04.2020
  • Delivered various technical initiatives, including office moves, renovations, and cloud service implementations.
  • Managed construction of 15 new locations, ensuring on-time completion and adherence to budget.
  • Executed integration of 25 new locations, achieving a 100% adoption rate.
  • Led EPIC Migration Project for integration of 280 locations with $5 million budget, completing $800,000 under budget.
  • Developed timelines, KPIs, and project budgets to guide all initiatives.
  • Implemented Service Now process improvements, mentoring colleagues on new procedures.
  • Created forecasts and status reports to monitor financial flow and project progress.
  • Facilitated weekly steering committee meetings to drive project alignment.

Technology Integration Lead

ProHealthcare
New York
12.2015 - 12.2018
  • Developed internal knowledge base with technical documentation, manuals, and IT policies.
  • Trained staff on new technologies and procedures using technical expertise.
  • Configured computer equipment for employee use, ensuring proper installation of software and network components.
  • Administered Microsoft Windows Servers, Workstations, and network security devices for users.
  • Led server and network stack upgrade projects to improve infrastructure efficiency.
  • Built and maintained MDT servers for imaging Windows 7 and Windows 10 systems.
  • Created scripts for SCCM deployments to support the deployment team.
  • Supervised a team of 14 in integrating Riverside Medical Group technology across Prohealthcare's standards.

Geeksquad Manager / Field Services

BestBuy - GeekSquad
New York
06.2006 - 06.2015
  • Configured firewalls, routers, and switches across multiple brands including Juniper and Cisco.
  • Executed advanced repairs on units and addressed client inquiries efficiently.
  • Conducted network setup and troubleshooting services to ensure optimal performance.
  • Recommended tailored upgrades based on client requirements and preferences.
  • Traveled to client locations using company vehicle or provided remote support through Geek Squad's platform.
  • Led team efforts to drive financial and operational success at the Precinct.
  • Recruited, trained, and developed Agents and store personnel to enhance team performance.
  • Managed repair, installation, and servicing of computer and consumer electronics products.

Education

Bachelor's degree - computer science

CITY COLLEGE OF NEW YORK
New York, NY
09-2028

PMI - PMP -

PROJECT MANAGEMENT INSTITUTE OF AMERICA
04.2021

A+ Certification -

COMPTIA
12.2015

Skills

  • Cisco networking solutions
  • SonicWall security appliances
  • Ruckus wireless and switching technology
  • Xtreme network management
  • Azure and Entra services
  • Meraki cloud networking
  • Aruba wireless access
  • Windows operating systems
  • Kronos workforce management
  • McKesson healthcare software
  • Track-it IT asset management
  • Symantec antivirus solutions
  • ConnectWise IT management
  • ServiceNow IT service management
  • AutoTask IT service automation
  • Dropsuite data protection
  • Rewst incident response
  • Adlumin security analytics
  • SentinelOne endpoint protection
  • Bluebeam PDF collaboration
  • Rubrik data backup and recovery
  • SCCM system configuration management
  • Citrix virtualization solutions
  • MDT deployment tools
  • Windows Server 2008-2021 administration
  • Office 365 and Exchange services
  • Epic Hyperspace electronic health records
  • AllScripts EHR solutions
  • E-Clinical Works EMR software
  • Centricity healthcare applications
  • Midmark medical equipment software
  • Avaya Connect communication solutions
  • N-central remote monitoring and management
  • IT-Glue documentation platform
  • Sangoma VoIP solutions
  • MS Project project management tools
  • MS Visio diagramming software
  • PMI project management methodology
  • Lucid Charts visual collaboration tools

Education Certifications

  • City College of New York, Bachelor's degree in computer science, 09/2022, In Progress
  • CompTIA, A+ Certification, 12/2015
  • Project Management Institute of America, PMI - PMP, 04/2021

Timeline

Project Manager (Remote)

NetworkOutsource
04.2020 - Current

Project Manager

Optum
12.2018 - 04.2020

Technology Integration Lead

ProHealthcare
12.2015 - 12.2018

Geeksquad Manager / Field Services

BestBuy - GeekSquad
06.2006 - 06.2015

Bachelor's degree - computer science

CITY COLLEGE OF NEW YORK

PMI - PMP -

PROJECT MANAGEMENT INSTITUTE OF AMERICA

A+ Certification -

COMPTIA

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