Timothy Howard
Drumright
Summary
Results-driven Senior Specialist with 30 years of experience in project management, data analysis, and strategic planning. Proven track record of enhancing operational efficiency and streamlining processes, leading to improved team performance. Strong leadership and problem-solving skills, complemented by effective communication abilities. Tech-savvy and quick to adapt, with a commitment to driving success in challenging roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sr Specialist-Ntwk Assur
HCLTech
Tulsa
11.2023 - Current
- Managed troubleshooting and testing of technology systems to minimize downtimes.
- Analyze and rectify problems involving customer DIDs, toll-free numbers, and customer circuits.
- Diagnose and resolve VoIP call issues
- Oversee and resolve customer issues within DMS 250 switch
- Oversee and resolve customer issues within the Dex 600 switch.
- Oversee and resolve customer issues within the Sonus switch.
- Oversee and resolve customer issues within the 5E switch.
- Oversee and resolve customer issues in the Nortel 5500 DACS.
- Oversee and resolve customer issues in the Acetal 1631 DACS.
Education
High School Diploma -
Central Vo-Tech
Drumright, OK05-1996
Skills
- Network troubleshooting
- Switch configuration
- VoIP diagnostics
- Circuit analysis
- Technical support
- Critical thinking
- Attention to detail
- Collaboration skills
- Problem-solving
- Problem-solving aptitude
- Team leadership
- Self motivation
- Customer relations
- Multitasking
- Reliability
- Decision-making
- System installations
- Excellent communication
- Maintenance and repair
- Telecommunication systems
Affiliations
- ranching
- house renvation
Certification
- DMS 500 certifications
Timeline
Sr Specialist-Ntwk Assur
HCLTech
11.2023 - Current
High School Diploma -
Central Vo-Tech
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