TIMOTHY H SIDOTI
New Albany,Ohio
Summary
I am an accomplished IT engineer with experience leading the design and implementation of IT infrastructures, managing multiple IT projects, and collaborating with cross-functional teams to deliver on time and on budget projects. Demonstrated ability to increase system uptime, reduce IT costs, and improve project completion and success rates. Network and Security Infrastructure Administrator with a strong background in planning, designing, implementing, and maintaining secure, scalable network infrastructures. Seeking a challenging position where I can leverage my technical expertise, problem-solving skills, and commitment to ensuring the integrity, availability, and confidentiality of critical data and infrastructure.
Overview
11
11
years of professional experience
Work History
IT SERVICES ENGINEER
HY-TEK INTRALOGISTICS
03.2021 - 04.2025
- Designed and implemented network infrastructure, including switches, routers, and firewalls, resulting in a 20% improvement in network performance.
- Managed the Active Directory environment, including user provisioning, group policy management, and domain controller administration, ensuring smooth operations for over 500 users.
- Developed and maintained disaster recovery plans, conducting regular tests to ensure data integrity, and minimize downtime in case of system failure.
- Manage and monitor service level agreements (SLAs) to ensure compliance, and identify opportunities for improvement.
- Lead and manage IT projects, ensuring timely delivery, and effective communication with stakeholders.
- Led a team to migrate on-premises servers to cloud-based solutions, reducing infrastructure costs by 30% while improving scalability and reliability.
- Led cloud migration projects, assessing workloads, selecting appropriate cloud platforms, AWS and Azure, and executing migration plans with minimal disruption to operations.
- Provided technical support for software and hardware issues, resolving tickets within agreed-upon SLA timeframes, and maintaining customer satisfaction.
- Provide leadership and guidance to IT staff, ensuring effective performance management, and professional development.
- Conducted regular security assessments and implemented measures to mitigate risks, including patch management, access control, and intrusion detection/prevention systems.
- Stayed abreast of emerging technologies and industry trends, evaluating their potential impact on the organization, and making recommendations for strategic investments and improvements.
SYSTEM ADMINISTRATOR
OWENS CORNING
01.2021 - 03.2021
- Conducted regular security audits and vulnerability assessments, addressing and mitigating potential risks promptly.
- Collaborated with cross-functional teams to plan and execute IT projects, ensuring on-time and on-budget delivery.
- Developed and implemented backup and recovery strategies, reducing the risk of data loss in the event of system failures.
- Provided prompt and effective troubleshooting support, minimizing downtime and optimizing system.
SYSTEM SUPPORT
T Marzetti
Westerville, USA
11.2019 - 11.2020
- Provide level 2 and 3 remote application support to end users companywide handling 30+ tickets daily. Utilized help desk software (ServiceNow) to log in incidents, escalate to appropriate departments and thoroughly follow up until tickets resolved.
- Performed as System Administrator, creating and managing new Active Directory accounts, part of the migration team for implementation of Azure Active Directory migration, O365 migration, and SCCM for patch management, system deployment, network protection and other services.
- Maintains the Group Policy infrastructure based on the policies and guidelines provided.
- Work with Group Policies.
- Assist with implementing solutions for hardware and software. Implement common preventive maintenance practices for hardware and software.
- Work with a highly secure environment using RSAT tools.
- Customize PowerShell scripts to perform data sanitation, configuration, and GPO policies.
- AS/400 technical support. Provided 24 hours a day, 7 days a week on call support to ensure issues were resolved quickly and properly.
SENIOR DESKTOP SUPPORT
FRANKLIN COUNTY DATA CENTER
Columbus, USA
10.2017 - 04.2018
- Support for over 5500 end users for variety of applications specific hardware as well as install, test, and maintain end user workstations including peripherals such as desktops, laptops, printers, and scanners.
- Respond to client inquiries concerning systems operations and diagnostics of system hardware, software, and operator problems.
- Inspection of personal computer equipment and prepared computers for delivery per requested configuration.
- Utilized ServiceNow for Incident management and Asset management.
- Installed or assisted service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises when needed.
- Load specified software packages, as required.
- Enter commands and observes system functions to verify correct system operation.
- Provide instructions to customers on equipment, software and manuals.
- Recommend or performs minor remedial actions in the course of performing other work.
- Coordinate activities with Service Desk, Network Services, Server Team, or other information systems groups.
MDM SPECIALIST
SHERWIN WILLIAMS
Cleveland, USA
09.2016 - 07.2017
- Mobile Device Management (MDM) professional where as part of a team in the organization where we configured mobile devices, enforced security policies, deployed updates, and troubleshot issues.
- We ensured compliance with company and regulatory standards while integrating devices with enterprise systems to provide secure and efficient access to resources for over 25,000 plus end users.
SYSTEM SUPPORT
FIRST ENERGY CORP
Brecksville, USA
12.2014 - 07.2016
- Guided users in necessary functions for Windows 7 & 8 desktop systems for over 4500 employees throughout company.
- Led repair and configuration solution implementation for Lan related items and mobile devices.
- Software Expertise: Utilized various applications including Altiris and Mobile Iron in an enterprise environment to ensure highest performance for various crucial company tasks.
- Technical Administration: Proficient in Active Directory service and data management roles; Managing domain and domain controller security policies, adding/removing domain controllers, service parameters of a forest, LDAP settings, master roles and backups; User accounts, computer accounts, security groups.
- Technical Support: Utilized VMWARE Airwatch to manage, monitor, configure and deploy devices in IOS environment.
- High Level Support: Provided third level support for the SCCM infrastructure and standard desktop software.
- Technical Administration: Managed Microsoft SCCM deployments in a large global scale environment of 5000+ users; oversaw deployments of large and complex applications targeted for mass audience.
- Group Maintenance: Created and maintained Active Directory groups to target specific user communities for applications.
SYSTEM SUPPORT
PACIFIC LIFE
Newport Beach, USA
03.2014 - 10.2014
- Built all aspects of local VPN network via installation of a Cisco software system.
- Oversaw user group authentication including IOS and ADSM software upgrading.
Education
AA - Information Technology
STANBRIDGE UNIVERSITY
10-2013
Skills
- Windows Operating Systems
- Linux Operating Systems
- Network Security
- Firewalls
- Intrusion Detection Systems
- Intrusion Prevention Systems
- VPNs
- Infrastructure Design
- Troubleshooting
- Security Compliance
- Virtualization
- VMware
- Hyper-V
- Patch Management
- SCCM
- Symantec Altiris
- SmartDeploy
- MDM Deployment
- Citrix
- MobileIron
- Microsoft Intune
- IBM MaaS360
- Backup and Recovery
- Disaster Recovery
- Collaboration
- Scripting
- PowerShell
- Bash
- Active Directory
- Cloud migration
- Disaster recovery
- Data management
- AutoCAD drawing
Military Experience
- United States Navy, 01/01/99, 01/01/10
- United States Army, 01/01/10, 01/01/13
- United States Army Reserve, 01/01/13, 01/01/20
- United States Navy Reserve, 01/01/23, Present
Timeline
IT SERVICES ENGINEER
HY-TEK INTRALOGISTICS
03.2021 - 04.2025
SYSTEM ADMINISTRATOR
OWENS CORNING
01.2021 - 03.2021
SYSTEM SUPPORT
T Marzetti
11.2019 - 11.2020
SENIOR DESKTOP SUPPORT
FRANKLIN COUNTY DATA CENTER
10.2017 - 04.2018
MDM SPECIALIST
SHERWIN WILLIAMS
09.2016 - 07.2017
SYSTEM SUPPORT
FIRST ENERGY CORP
12.2014 - 07.2016
SYSTEM SUPPORT
PACIFIC LIFE
03.2014 - 10.2014
AA - Information Technology
STANBRIDGE UNIVERSITY
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