Timothy Hwang
Ellicott City
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panda Express
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Poker Supervisor
Caesars Entertainment
03.2024 - 12.2024
- Enhanced game operations by overseeing poker dealers and ensuring adherence to casino policies.
- Managed large sums of money accurately, safeguarding against potential losses due to errors or inaccuracies during chip transactions.
- Reduced instances of rule violations by conducting regular audits of dealer procedures and providing constructive feedback for improvement as needed.
- Contributed to a positive work environment by fostering strong relationships with team members and maintaining open lines of communication.
Sportsbook Supervisor
Caesars Entertainment
01.2023 - 02.2024
- As a Sportsbook Supervisor at Caesars Sportsbook & Casino, I managed the sportsbook operations, including customer service, betting transactions, and staff supervision
- I ensured compliance with gaming regulations and company policies, maintaining a secure and fair betting environment
- I provided training and support to staff, fostering a customer-focused culture
- My leadership skills and attention to detail contributed to the efficient operation of the sportsbook, enhancing the overall customer experience
Travel Sales Representative
R&R Corporation
02.2021 - 12.2022
- Maximized sales revenue by cross-selling additional products, such as hotel stays and car rentals.
- Worked closely with other departments such as finance and operations teams to ensure seamless coordination throughout the booking process.
- Increased customer satisfaction by providing tailored travel recommendations and personalized itineraries.
- Utilized CRM software proficiently for managing client information effectively while maintaining organization-wide consistency.
Education
Information Science -
UNIVERSITY OF MARYLAND
01.2025
Skills
- Training and Mentoring
- Operations Management
- Staff Management
- Customer support
- Customer service
- Strategic Planning
- Goal-Oriented
- Money handling
- Team leadership
- Decision-making
Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Assistant Manager
Panda Express
01.2025 - Current
Poker Supervisor
Caesars Entertainment
03.2024 - 12.2024
Sportsbook Supervisor
Caesars Entertainment
01.2023 - 02.2024
Travel Sales Representative
R&R Corporation
02.2021 - 12.2022
Information Science -
UNIVERSITY OF MARYLAND
Similar Profiles
Javier GutierrezJavier Gutierrez
New Store Opening Manager at Panda Restaurant Group, Inc., Panda ExpressNew Store Opening Manager at Panda Restaurant Group, Inc., Panda Express
Maria EscuetaMaria Escueta
License Operations Coach/License Program Manager at Panda Restaurant Group, Inc., Panda ExpressLicense Operations Coach/License Program Manager at Panda Restaurant Group, Inc., Panda Express
Bea Anne TrinidadBea Anne Trinidad
Shift Leader at Panda Restaurant Group, Inc., Panda ExpressShift Leader at Panda Restaurant Group, Inc., Panda Express
Ariana DiazAriana Diaz
Counter Helper at Panda Restaurant Group, Inc., Panda ExpressCounter Helper at Panda Restaurant Group, Inc., Panda Express
Autumn JoinerAutumn Joiner
VICTIM ADVOCATE at Army Community Service (ACS), U.S. ArmyVICTIM ADVOCATE at Army Community Service (ACS), U.S. Army