Timothy Johnson

• Directed store sales operations, aligning team priorities with revenue goals and customer satisfaction standards.
• Coached sales consultants on product knowledge, and effective closing techniques to increase sales closing from 29% to 37%.
• Coordinated with Finance and Service teams to streamline deal completion and delivery coordination, maintaining lowest failure-to-launch performance below 10% for the year.
• Tracked lead follow-up activity through CRM monitoring to support lead management and data mining efforts.
• Evaluated inventory mix to support selling opportunities and buyer interest.
• Implemented sales process improvements to strengthen consistency, accountability, and team performance.
• Guided hiring, onboarding, and development efforts to build a high-performing sales staff.
• Oversaw regular inventory audits identifying discrepancies taking corrective actions where necessary.
• Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
• Resolved escalated customer complaints successfully maintaining high levels of client satisfaction.
• Spearheaded employee coaching initiatives focusing on upselling techniques and product knowledge enhancement for improved performance metrics.
• Established strong relationships with vendors to negotiate better pricing.
• Managed inventory levels for optimal turnover, reducing stock discrepancies and ensuring product availability.
• Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. General RV Clarkston was one of just 3 General RV's to hit their quarterly multiple times in a year.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offer insight into the best remedy.

• Led sales team performance across new and used vehicle inventory to support consistent sales operations.
• Coached sales associates on deal structure, customer handling, and closing techniques to strengthen sales execution.
• Managed CRM activity to track leads, follow-ups, and pipeline status.

• Led sales team coaching, improving prospecting discipline, pipeline quality, and closing consistency.
• Monitored forecasts, refining inventory coordination and order planning to support customer demand.
• Developed pricing strategies, balancing margin targets with competitive market positioning.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.

• Managed customer negotiations, trade-ins, and deal structures to support profitable vehicle sales.
• Trained staff on CRM usage, lead follow-up, and dealership sales processes.
• Monitored daily sales activity and adjusted tactics to improve closing efficiency.

55 credits completed