Timothy Kiggins
Philadelphia,PA
Summary
NYS Certified Recovery peer Advocate (CRPA-P) with hands on experience in addiction recovery. Committed to using lived experience and professional training to support individuals on their recovery journeys. Bringing genuine empathy, strong active listening skills, and a deep passion for human services.
Overview
7
7
years of professional experience
Work History
Evening Supervisor / CRPA-P
Hospitality House
Albany, New York
11.2021 - 10.2026
- Supervised evening operations at Hospitality House, supporting guest services and staff coordination.
- Monitored facility safety and completed routine security checks throughout evening shift.
- Trained new evening staff on procedures, communication, and service standards.
- Resolved guest concerns and escalated urgent issues to appropriate team members.
- Enforced house rules and supported calm, orderly conditions during overnight hours.
- Provided guidance and support to staff in order to maintain a safe working environment.
- Documented incidents, shift notes, and daily activity logs for Hospitality House.
Assistant Manager / Deli, coffee
Honest Weight Food Co-op
Albany, New York
11.2019 - 10.2021
- Supervised daily operations across grocery, produce, and front end at a food co-op.
- Managed scheduling, shift coverage, and daily task assignments for team members.
- Monitored inventory, stock rotation, and ordering for fresh and bulk departments.
- Trained staff on member service, safety practices, and store procedures.
- Coordinated merchandising, displays, and floor resets to maintain store standards.
- Resolved member concerns and supported courteous service throughout the co-op.
- Led opening and closing routines, security checks, and daily store readiness.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
High School
Falls Church, VACertifed Recovery Peer Advocate-Provisional
New York State CertifiedSkills
- Operations management
- Security procedures
- Compliance monitoring
- Facility coordination
- Staff training experience
- Workload management
- Emergency preparedness
- Time management expertise
- Team leadership
- Conflict resolution
- Decision-making
- Problem solving
- Clear communication
- Employee motivation
- Problem-solving
Timeline
Evening Supervisor / CRPA-P
Hospitality House
11.2021 - 10.2026
Assistant Manager / Deli, coffee
Honest Weight Food Co-op
11.2019 - 10.2021
High School Diploma -
High School
Certifed Recovery Peer Advocate-Provisional