Timothy Kilps
Port Edwards,WI
Summary
Adept Service Technician with a proven track record at Bryan's Water Quality, enhancing equipment functionality and customer satisfaction. Skilled in diagnosing and repairing mechanical systems, coupled with exceptional service call response, ensuring operational excellence. Demonstrated leadership as Assistant Manager, significantly improving cash handling accuracy. Expert in hand tools, with a commitment to safety and efficiency.
Overview
16
16
years of professional experience
Work History
Service Technician
Bryan's Water Quality
02.2021 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Worked with diverse types of weather and ground conditions.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Liaised with internal departments to optimize productivity and efficiency.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Researched and implemented new technologies and equipment.
Assistant Manager
Adams County Parks Department
08.2008 - 12.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Criminal Justice - Criminal Justice And Business
University of Wisconsin, Platteville
Platteville, WISkills
- Work order prioritization
- Time tracking
- Service call response
- Hand tools proficiency
Timeline
Service Technician
Bryan's Water Quality
02.2021 - Current
Assistant Manager
Adams County Parks Department
08.2008 - 12.2020
Criminal Justice - Criminal Justice And Business
University of Wisconsin, Platteville
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