Timothy Krcil
Collision Pros
Alamogordo,NM
25
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Estimator/Repair Consultant
3 Years 5 Months- Analyzed vehicle damage to prepare accurate repair estimates
- Conducted comprehensive total loss valuations to determine fair settlement amounts
- Reviewed repairs and ensured quality control to maintain high standards
- Delivering exceptional customer service
- Production planning and management
- Managing insurance contract repairs
Special Claims Representative
20 Years 5 Months- Investigated, evaluated, and resolved moderate to complex personal claims, ensuring accurate and timely outcomes.
- Reviewed, reconciled and negotiated with repair facilities and customers.
- Conducted vehicle valuations for total loss assessments.
- Operated various software systems for task completion.
- Collaborated with team members while also working independently.
- Ensured exceptional customer service through effective communication.
- Managed complex claims processes, ensuring compliance with company policies and regulatory standards.
- Trained and mentored junior team members on claims handling procedures and best practices.
Education
Bachelor of Science - Education
Skills
Complex Problem-solving
Critical Thinking
Negotiation
Customer Service
Attention to detail
Insurance claims management
Conflict Resolution
Teamwork skills
Adaptability and flexibility
Accomplishments
- I-Car Platinum Certified
- Advanced Pathways Estimating Training
- Extensive Customer Service, contract review and negotiating experience
Timeline
Estimator/Repair Consultant
Collision Pros
03.2023 - CurrentRead More
Special Claims Representative
Farmers Insurance
02.2002 - 07.2022Read More
University of South Dakota
Bachelor of Science from Education
Read More