Professional Summary
Overview
Work History
Education
Skills
Timeline

Michael muzny

Crash Collision And Repair
New Braunfels,TX
16
years of professional experience

Results-driven auto damage estimator with a proven track record of delivering accurate estimates and achieving high customer satisfaction. Skilled in operations management and team leadership, ensuring timely project delivery.

Work History

Manager/Auto Damage Estimator

5 Years 1 Month
Crash Collision And Repair | 07.2021 - Current

Delivered accurate cost estimates and managed project budgets while collaborating with cross‑functional teams to ensure timely project delivery within scope. Years of experience years of experience in CCC as well as Mitchell.

I exceeded expectations in customer satisfaction as well as organization in the workspace delivering a 5 star google rating at our collision center.

Accounting, consists of paying monthly bills and writing checks to vendors daily. I have 5+ years experience in quickbooks and bookkeeping.

Parts, ordering OEM and A/M parts from various vendors and checking for price/ quality to ensure the techs have everything they need to complete the vehicle.

Server

7 Years 3 Months
Chuys | 05.2012 - 08.2019
  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed transactions accurately, handling cash and credit payments efficiently.
  • Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
  • Trained new servers on menu offerings, service standards, and operational procedures.
  • Maintained cleanliness and organization of dining areas to create an inviting atmosphere.
  • Resolved guest complaints promptly to maintain high service quality and loyalty.
  • Served food and beverages promptly with focused attention to customers' needs.

Server

7 Years 3 Months
Ninfas Mexican Restaurants | 12.2010 - 03.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Implemented suggestions for menu improvements based on customer feedback and preferences.
  • Assisted in inventory management, tracking supplies to support kitchen operations.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School Diploma

Memorial High School | Victoria, TX | 07-2008

Skills

Client relations
Complex Problem-solving
Project management
Cost estimation
Decision making
Complex Problem solving
Customer service

Timeline

Manager/Auto Damage Estimator

Crash Collision And Repair
07.2021 - CurrentRead More

Server

Chuys
05.2012 - 08.2019Read More

Server

Ninfas Mexican Restaurants
12.2010 - 03.2018Read More

Memorial High School

High School Diploma
Read More
Michael muzny