Timothy Lambert

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
• Plated and presented all dishes to match established restaurant standards.

• Improved customer satisfaction by consistently providing fresh and high-quality salads.
• Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
• Enhanced salad presentation with attention to detail and creative arrangements.
• Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.

• Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
• Cleaned, stocked, and restocked workstations and display cases.
• Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
• Communicated closely with servers to fully understand special orders for customers.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Contributed to a positive team environment, collaborating with fellow cooks and staff members.
• Trained other roadies to cook all dry foods to temp and spec along with draining/filtering all fryers and cleaning up station to specs also.

* Unloaded and stocked truck deliveries 2-3 days of the week.

* Prepped ribs, shrimp, baked potatoes, sweet potatoes, chicken breasts, cut chicken tenders to spec weight and marinaded them, jacarded sirloin beef tips weighed and skewered them, cut mini burgers to spec.

• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Enhanced corporate culture by conducting team-building activities and workshops.
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
• Developed training programs to meet company objectives.
• Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
• Trained newly hired roadies on rib grill to cook ribs, shrimp, salmon along with multiple other sides to meet Texas Roadhouse specs.

• Worked with a team of customer service representatives, consistently achieving performance targets and goals.
• Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Engaged clients over phone to answer questions and address complaints.
• Worked in multiple departments for the Corporate Kroger business handling every situation the customer needs across all of the different Kroger owned stores in the US, ending up in a HR department processing newly hired employees applications.