TIMOTHY LEWIS
North Carolina
Summary
Senior Scrum Master and delivery leader with 9+ years of experience driving business outcomes across healthcare, digital media, and financial services. Leads complex, cross-functional delivery from planning through production; translates strategy into executable work; and brings structure, visibility, risk management, and decision support to high-stakes initiatives. Known for influencing without formal authority, developing Scrum Masters and teams, improving release-train performance, and aligning Product, Engineering, SMEs, and senior leaders around value, capacity, dependencies, tradeoffs, and predictable execution.
Overview
6
6
Certifications
10
10
years of professional experience
Work History
Senior Scrum Master
Blue Cross Blue Shield of North Carolina
06.2022 - Current
- Lead delivery across a five-team release train supporting enterprise digital platforms, directly coordinating approximately 25 developers/testers, 5 Product Owners, 2 Product Managers, and supporting BAs/SAs while functionally coaching 4 additional Scrum Masters across the broader Digital Portfolio.
- Translate senior-leadership priorities and roadmap demand into executable delivery plans by assessing capacity, decomposing T-shirt-sized features into estimated stories, identifying constraints, and presenting options, tradeoffs, risks, and mitigations when demand exceeds capacity.
- Drive end-to-end risk and dependency management: proactively surface delivery threats, coordinate SMEs, align cross-team and cross-train owners, establish mitigation paths, escalate blockers, and synthesize complex issues into clear decision points for Product and IT leadership.
- Orchestrated production releases through planning, sequencing, cross-team rollout plans, release schedules, rollback/contingency planning, stakeholder communication, and post-production validation; engaged technical SMEs during incidents to steer coordination, escalation, and communication through resolution.
- Transformed a low-maturity release train with inconsistent delivery, limited leadership visibility, and poor cross-team coordination into a delivery organization capable of sizing complex work and executing predictably while actively managing timelines, dependencies, risks, and business commitments.
- Established delivery dashboards, metric tracking, reporting, and tailored leadership cadences/presentations that improved visibility into delivery health, commitments, risks, accomplishments, business value, KPIs, and transformation goals.
- Created and strengthened cross-team and cross-train coordination mechanisms, including aligning developers/testers to surface dependencies earlier and improve implementation/testing coordination, reducing delivery failures from misaligned execution.
- Provided hands-on coaching to Scrum Masters and newly formed Agile teams, transforming practitioners with limited experience into capable, increasingly independent Scrum Masters through observation, feedback, facilitation coaching, metrics, planning, and real-world delivery support.
- Restructured the Jira operating model for an entire five-team release train in approximately two days without disrupting active delivery, creating boards, bulk-moving and updating issues, implementing labels, and redesigning workflows/statuses to create a coherent delivery system.
- Paperless initiative: played a significant end-to-end delivery leadership role on a major digital-delivery initiative involving roughly 10 teams, helping move work from planning through production and contributing to documented multi-million-dollar business cost savings.
- ISAM-to-Ping authentication modernization: led delivery for the release train within a year-plus enterprise transformation spanning 20+ teams and 20+ features, coordinating feature/release planning, dependencies, risks, cross-train alignment, escalation, communication, production rollout, and post-production work.
- Member application modernization: led release-train delivery within a large, roughly 10-team modernization of the member-facing experience using an internally developed web-component library, coordinating complex dependencies from planning through production.
Senior Scrum Master
Vox Media
02.2019 - 06.2022
- Led Agile delivery for high-visibility digital product initiatives, partnering with Product, Engineering, business stakeholders, and senior leaders to ensure timely and effective delivery of complex work.
- Applied senior-level Scrum and delivery leadership to enhance planning, risk and dependency management, stakeholder alignment, release coordination, executive communication, and continuous improvement in a fast-moving digital media environment.
- Facilitated teams and leaders to achieve business outcomes through delivery data, structured decision support, and cross-functional coordination, aligning work to priorities and commitments.
Scrum Master
Bank of America
03.2017 - 02.2019
- Coordinated cross-functional teams and stakeholders to support Agile delivery and transformation in a large, regulated financial-services environment on complex technology initiatives.
- Facilitated Scrum practices and delivery alignment while managing dependencies and resolving impediments, strengthening teams' Agile maturity and execution discipline.
- Operated across business, product, and technology stakeholders, building a foundation for senior delivery leadership through hands-on experience in an enterprise environment.
Education
Bachelor of Science - Communication
Shepherd University
Skills
- Agile Delivery Leadership
- Scrum
- Scrum@Scale
- Kanban
- SAFe
- Release Train Coordination
- Portfolio management
- PI Planning
- Capacity Planning
- Feature & Story Planning
- Estimation
- Roadmap Execution
- Dependency management
- Risk management
- Release Management
- Production Readiness
- Executive Communication
- Stakeholder Management
- Conflict Resolution
- Agile transformation
- Coaching & Mentoring
- KPI reporting
- Jira
- Confluence
- Microsoft PowerPoint
- SharePoint
- Microsoft Copilot & Generative AI
- Jira expertise
Personal Information
Title: SENIOR SCRUM MASTER | DELIVERY & PORTFOLIO LEADERSHIP
Certification
Professional Scrum Master I (PSM I)
Timeline
Senior Scrum Master
Blue Cross Blue Shield of North Carolina
06.2022 - Current
Senior Scrum Master
Vox Media
02.2019 - 06.2022
Scrum Master
Bank of America
03.2017 - 02.2019
Bachelor of Science - Communication
Shepherd University