Timothy Lloyd
Summary
IT professional with 8 years of extensive experience in both Department of Defense (DoD) and enterprise environments, equipped with a top-secret/SCI clearance. Actively seeking a challenging IT position to leverage my proven skills and knowledge. With a strong commitment to continuous learning, growth, and excellence, I am motivated to contribute effectively in a dynamic DoD or corporate IT setting. Eager to apply my expertise across various information technology roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Communication Integrator
US Army
Erbil, Iraq
05.2023 - 02.2024
- Demonstrated expertise in managing IT projects, resulting in substantial cost savings for the company.
- Oversaw complete life cycles of diverse equipment, maintaining meticulous records to ensure compliance and accountability.
- Conducted routine security assessments, identifying vulnerabilities and risks, and implemented proactive measures to safeguard against unauthorized access.
- Successfully revamped the organization's standard operating procedure (SOP), earning recognition and accolades from higher echelons for the improved efficiency and effectiveness of the procedures.
System Administrator
US Army
Fort Stewart, Georgia
11.2021 - 05.2023
- Ensured compliance with industry standards and regulations, including the implementation of the Risk Management Framework (RMF) and adherence to security directives (NIST).
- Proficient in creating detailed technical documentation, providing comprehensive reports for system status, configurations, and incident resolutions.
- Guided and mentored a dynamic team of seven skilled IT professionals, fostering a collaborative and high-performance work environment
Information Technology Manager
US Army
Camp Humphreys, South Korea
10.2020 - 11.2021
- Cultivated and managed relationships with multiple vendors and service providers, adeptly negotiating contracts and monitoring service level agreements (SLAs) to ensure optimal performance and cost-effectiveness.
- Managed a proficient helpdesk unit consisting of six skilled IT professionals, providing robust support to a user base exceeding 500 and maintaining the operational health of over 700 end devices.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Coordinated technical training and personal development classes for staff members.
Helpdesk | Communication Security Custodian
US Army
Fort Carson, Colorado
11.2016 - 10.2020
- Spearheaded desktop support for a user base exceeding 1,000 individuals, effectively resolving hardware, software, and network connectivity issues with a proactive approach.
- Proficiently managed user accounts and permissions in Active Directory, ensuring seamless integration with an Exchange server for streamlined user access.
- Completed over 300 remediation's on end-user devices, meticulously ensuring 100% compliance with established standards and protocols.
- Issued more than 150 communication security key software with a flawless record, demonstrating a commitment to maintaining robust communication security measures.
Education
Associate of Science - Information Technology
Purdue University Global
West Lafayette, IN05.2024
Skills
- Active Directory
- Routing and Switching
- ACAS/ NESSUS scanning
- Microsoft Office
- VMware
- Problem Solving
- Managerial Skills
Certification
- CompTIA Security +
Timeline
Communication Integrator
US Army
05.2023 - 02.2024
System Administrator
US Army
11.2021 - 05.2023
Information Technology Manager
US Army
10.2020 - 11.2021
Helpdesk | Communication Security Custodian
US Army
11.2016 - 10.2020
Associate of Science - Information Technology
Purdue University Global