Timothy Lloyd
Summary
IT professional with 8 years of extensive experience in both Department of Defense (DoD) and enterprise environments, equipped with a top-secret/SCI clearance. Actively seeking a challenging IT position to leverage my proven skills and knowledge. With a strong commitment to continuous learning, growth, and excellence, I am motivated to contribute effectively in a dynamic DoD or corporate IT setting. Eager to apply my expertise across various information technology roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Communication Integrator
US Army
05.2023 - 02.2024
- Demonstrated expertise in managing IT projects, resulting in substantial cost savings for the company.
- Oversaw complete life cycles of diverse equipment, maintaining meticulous records to ensure compliance and accountability.
- Conducted routine security assessments, identifying vulnerabilities and risks, and implemented proactive measures to safeguard against unauthorized access.
- Successfully revamped the organization's standard operating procedure (SOP), earning recognition and accolades from higher echelons for the improved efficiency and effectiveness of the procedures.
System Administrator
US Army
11.2021 - 05.2023
- Ensured compliance with industry standards and regulations, including the implementation of the Risk Management Framework (RMF) and adherence to security directives (NIST).
- Proficient in creating detailed technical documentation, providing comprehensive reports for system status, configurations, and incident resolutions.
- Guided and mentored a dynamic team of seven skilled IT professionals, fostering a collaborative and high-performance work environment
Information Technology Manager
US Army
10.2020 - 11.2021
- Cultivated and managed relationships with multiple vendors and service providers, adeptly negotiating contracts and monitoring service level agreements (SLAs) to ensure optimal performance and cost-effectiveness.
- Managed a proficient helpdesk unit consisting of six skilled IT professionals, providing robust support to a user base exceeding 500 and maintaining the operational health of over 700 end devices.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Coordinated technical training and personal development classes for staff members.
Helpdesk | Communication Security Custodian
US Army
11.2016 - 10.2020
- Spearheaded desktop support for a user base exceeding 1,000 individuals, effectively resolving hardware, software, and network connectivity issues with a proactive approach.
- Proficiently managed user accounts and permissions in Active Directory, ensuring seamless integration with an Exchange server for streamlined user access.
- Completed over 300 remediation's on end-user devices, meticulously ensuring 100% compliance with established standards and protocols.
- Issued more than 150 communication security key software with a flawless record, demonstrating a commitment to maintaining robust communication security measures.
Education
Associate of Science - Information Technology
Purdue University Global
West Lafayette, IN05.2024
Skills
- Active Directory
- Routing and Switching
- ACAS/ NESSUS scanning
- Microsoft Office
- VMware
- Problem Solving
- Managerial Skills
Certification
- CompTIA Security +
Timeline
Communication Integrator
US Army
05.2023 - 02.2024
System Administrator
US Army
11.2021 - 05.2023
Information Technology Manager
US Army
10.2020 - 11.2021
Helpdesk | Communication Security Custodian
US Army
11.2016 - 10.2020
Associate of Science - Information Technology
Purdue University Global
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